Director of Communications - Capital One Travel
About The Position
Capital One Travel is a growing business building a comprehensive travel ecosystem for Capital One cardholders. It curates exclusive hotel programs, provides tailored perks, and is expanding its travel offerings. The Director of Communications will build and expand Capital One Travel’s reputation among internal and external stakeholders, positioning it as a highly sought-after premium travel brand. The role leads external communications strategy and serves as the strategic external communications lead for the Head of Capital One Travel. It develops messaging, positioning, speechwriting, and thought leadership; builds relationships with travel and lifestyle media; supports strategic partnerships; monitors industry developments; manages crisis communications; and develops campaigns to support adoption of the Capital One Travel app. The Director also works across the Premium Products and Experiences business to integrate the travel narrative with Capital One’s premium lifestyle portfolio. This is a hybrid position subject to Capital One’s policy on required on-site presence at the designated office. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. The listed full-time annual salary ranges are $206,000–$235,100 in McLean, Virginia, and $224,800–$256,500 in New York, New York; salary ranges for other locations vary.
Requirements
- Bachelor’s degree or military experience.
- At least 8 years of experience in External Communications or Public Relations.
- At least 8 years of experience in People Leadership.
- At least 5 years of experience in the travel industry.
- Strong judgment in stakeholder management and high-stakes decision-making.
- A track record of building trusting relationships with executive leaders and contributing hands-on to the work.
- Ability to identify business needs and communicate fluently about business matters.
Nice To Haves
- 8 or more years of experience in External Communications or Public Relations for a leading travel brand.
- 4 or more years of experience managing large-scale change management and crisis communications.
- Proven strategic thinking and problem-solving ability.
- Strong collaboration, interpersonal, and coaching skills.
- Strong organizational and prioritization capabilities.
Responsibilities
- Lead Capital One Travel’s external communications strategy and elevate its reputation as a premium travel brand.
- Serve as strategic external communications lead for the Head of Capital One Travel.
- Develop external messaging, positioning, and speeches, and establish a thought leadership platform for the travel business.
- Leverage relationships with top-tier travel and lifestyle media to secure high-value earned media.
- Use brand positioning to help attract and secure partnerships with luxury hotels, premium cruise lines, and elite tour operators.
- Monitor global events, macroeconomic shifts, and travel industry trends to position Capital One Travel against competitors and adapt its narrative.
- Anticipate, assess, and manage communications around global crises and travel disruptions.
- Develop communications campaigns to support adoption of the Capital One Travel app and highlight its premium features and user experience.
- Collaborate across the Premium Products and Experiences business to integrate the travel narrative with Capital One’s premium lifestyle portfolio.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Director
