Director of Communications - Capital One Travel
About The Position
Capital One Travel is a growing business focused on building a comprehensive travel ecosystem for Capital One cardholders. As a top 10 travel agency, it curates exclusive hotel programs, delivers tailored perks, and continues to expand its travel offerings. The Director of Communications will build and expand Capital One Travel’s reputation among internal and external stakeholders, positioning it as a premium travel brand. The role leads external communications strategy, executive communications and thought leadership for the Head of Capital One Travel, media relations, competitive and trend intelligence, crisis communications, and campaigns supporting adoption of the Capital One Travel app. The Director will also partner across the broader Premium Products and Experiences business to integrate the travel narrative with Capital One’s premium lifestyle portfolio. This is a hybrid role, subject to Capital One’s hybrid policy and required on-site presence at the designated office.
Requirements
- Bachelor’s degree or military experience.
- At least 8 years of experience in External Communications or Public Relations.
- At least 8 years of experience in People Leadership.
- At least 5 years of experience in the travel industry.
- Strong judgment and ability to make high-stakes decisions using stakeholder awareness and data.
- Proven ability to build trusting relationships with executive leaders and to contribute hands-on.
- Ability to solve problems, innovate, and develop insight-driven solutions.
- Ability to understand business needs and communicate fluently in business terms.
Nice To Haves
- 8 or more years of experience in External Communications or Public Relations for a leading travel brand.
- 4 or more years of experience managing large-scale change management and crisis communications.
- Proven ability as a strategic thinker and problem-solver.
- Strong collaboration, interpersonal, and coaching skills.
- Strong organizational and prioritization capabilities.
Responsibilities
- Lead the external communications strategy for Capital One Travel and elevate its reputation from a value player to a premium travel brand.
- Serve as the strategic external communications lead for the Head of Capital One Travel, developing messaging, positioning, and speeches.
- Build a thought leadership platform that establishes Capital One Travel as a leader in the travel industry.
- Use established relationships with top-tier travel and lifestyle media to secure high-value earned media.
- Support efforts to attract and secure major partnerships with luxury hotels, premium cruise lines, and elite tour operators through elevated brand positioning.
- Monitor global events, macroeconomic shifts, and travel industry trends, and use insights to position Capital One Travel against competitors and adapt its narrative.
- Anticipate and manage communications related to global crises and travel disruptions, protecting the brand with swift, empathetic, and strategic responses.
- Develop communication campaigns that support adoption of the Capital One Travel app and highlight its premium features and user experience.
- Collaborate across the Premium Products and Experiences business to integrate the travel narrative with Capital One’s premium lifestyle portfolio.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Director
