Director of Communications & Content, Chime Enterprise

Chime Financial, Inc•San Francisco, CA

1d•$202,000 - $280,000

About The Position

Chime Enterprise, Chime’s business-to-business division that partners with employers to provide workplace financial wellness benefits, is seeking a Director of Communications & Content to own the Enterprise narrative. The role oversees external press, internal communications, executive visibility, thought leadership, and the editorial, social, and creator programs that support the business. The Director manages a small team of B2B content writers and Chime Enterprise’s PR agency of record, ensuring that communications across press, owned channels, social, and creator voices reinforce a consistent core narrative. Reporting directly to the Head of Marketing & Growth, Chime Enterprise, the Director partners with colleagues across Demand Generation, Creative, Internal Communications, and External Communications. The role also works closely with Investor Relations, Government Affairs and Public Policy, Legal, and Compliance. This is a player-coach position that sets strategy and quality standards while contributing directly to the work.

Requirements

10 or more years of experience in communications or PR.
At least 3 years of experience in a people-management or agency-management role.
Ability to set strategy, lead a team, and contribute hands-on as a player-coach.
Experience working in a high-growth startup environment and managing multiple priorities with urgency.
Proficiency with AI tools and ability to use them to improve content-development quality and speed.
A track record of securing meaningful press coverage and building executive visibility.
Experience turning first-party or third-party data into compelling stories that can earn tier-one media coverage.
Experience managing an outside PR agency from the client side.
Comfort serving as a strategic partner and occasional ghostwriter for senior executives.
Experience working with content, social, or community teams, with understanding of how these functions work and the ability to set a high quality bar.

Nice To Haves

Experience in B2B SaaS, fintech, HR tech, or another regulated industry.
Direct experience with creator or influencer programs as an earned-media channel.
Experience supporting investor communications, including earnings announcements, and/or Government Affairs and public policy communications.
Both in-house and agency-side experience.

Responsibilities

Set and execute external communications strategy, including media relations, press strategy, and share-of-voice goals for the Enterprise business.
Build and maintain relationships with tier-one and trade media, analysts, and relevant industry influencers.
Develop and place executive thought leadership, including bylines, speaking opportunities, podcasts, and media appearances; serve as a strategic partner to company spokespeople.
Manage the PR agency of record, set its brief, measure its outcomes, and decide which work should be handled internally or externally.
Coordinate messaging across press, executive thought leadership, owned content, social, and creator programs so channels reinforce the same narrative.
Help lead internal communications for the Enterprise business and coordinate the sequencing of internal and external communications.
Build and manage an HR and payroll analyst relations program, keeping key analysts informed and engaged and partnering with them on larger programs when appropriate.
Lead the Chime Enterprise executive thought leadership program, differentiating executive voices and supporting commercial goals.
Set the direction and quality bar for long-form and editorial content, including blogs, guides, ebooks, and other thought leadership.
Oversee organic social and influencer/creator programs.
Manage a small team of B2B content writers.
Work with cross-functional partners in Investor Relations, Government Affairs and Public Policy, Legal, and Compliance.

Benefits

Eligible full-time employees may receive bonuses, competitive equity, and benefits.
Backup child, elder, and pet care.
Subsidized commuter benefits for eligible employees.
Comprehensive health, financial, and wellbeing benefits.
Generous vacation policy and company-wide paid days off.
One percent of time off to support local community organizations of the employee’s choice.
Annual wellness stipend for eligible wellness-related expenses.
Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
Family planning reimbursement.
Opportunity to join an experienced FinTech team and contribute to Chime’s mission.