Director of Communications & Content, Chime Enterprise
About The Position
Chime Enterprise, Chime’s business-to-business division that partners with employers to provide workplace financial wellness benefits, is hiring a Director of Communications & Content to own the Enterprise narrative. The director oversees external press, internal communications, executive visibility, thought leadership, editorial content, social, and creator programs. The role manages a small team of B2B content writers and Chime Enterprise’s PR agency of record, ensuring communications across press, owned channels, social, and creator voices reinforce a consistent narrative. Reporting directly to the Head of Marketing & Growth, Chime Enterprise, the director partners closely with colleagues in Demand Generation, Creative, Internal Communications, and External Communications. The role also works with Investor Relations, Government Affairs and Public Policy, Legal, and Compliance. Responsibilities include setting communications strategy and quality standards, building media and analyst relationships, developing executive visibility, coordinating internal and external communications, and supporting commercial goals through content and communications programs.
Requirements
- 10+ years of experience in communications or PR.
- At least 3 years in a people-management or agency-management role.
- Able to set strategy, lead a team, and personally execute work as a player-coach.
- Experience in a high-growth startup environment and managing multiple priorities with urgency.
- Proficiency with AI tools and ability to use them to improve content-development quality and speed.
- A track record of securing meaningful press coverage and building executive visibility.
- Experience turning first-party or third-party data into compelling stories that can earn tier-one media coverage.
- Experience managing an outside PR agency from the client side.
- Comfort serving as a strategic partner and occasional ghostwriter for senior executives.
- Experience working with content, social, or community teams, with an understanding of how these functions work and the ability to set a high quality bar.
Nice To Haves
- Direct experience with creator or influencer programs as an earned-media channel.
- Experience supporting investor communications, including earnings announcements, and/or Government Affairs and public policy communications.
- Both in-house and agency-side experience.
- Experience in B2B SaaS, fintech, HR tech, or another regulated industry.
Responsibilities
- Set and execute the external communications strategy, including media relations, press strategy, and share-of-voice goals for the Enterprise business.
- Build and maintain relationships with tier-one and trade media, analysts, and relevant industry influencers.
- Identify, develop, and place executive thought leadership through bylines, speaking opportunities, podcasts, and media appearances.
- Serve as a strategic partner to company spokespeople.
- Manage the PR agency of record, set its brief, hold it accountable to measurable outcomes, and determine which work is handled internally or externally.
- Ensure consistency across press messaging, executive thought leadership, owned content, social, and creator programs.
- Help drive internal communications for the Enterprise business and coordinate and sequence internal and external communications appropriately.
- Build and manage an HR and payroll analyst relations program, keeping key analysts informed and engaged and partnering on larger programs where appropriate.
- Lead the Chime Enterprise executive thought leadership program, differentiating executive voices and supporting commercial goals.
- Set the direction and quality bar for long-form and editorial content, including blogs, guides, ebooks, and other thought leadership.
- Oversee organic social and influencer/creator programs.
- Manage a small team of B2B content writers.
- Partner with colleagues across Demand Generation, Creative, Internal Communications, External Communications, Investor Relations, Government Affairs and Public Policy, Legal, and Compliance.
Benefits
- Eligible full-time employees may receive bonuses, competitive equity, and benefits.
- Backup child, elder, and pet care.
- Subsidized commuter benefits for eligible employees.
- Comprehensive health, financial, and wellbeing benefits.
- Generous vacation policy and company-wide paid days off.
- 1% of time off to support local community organizations of the employee’s choice.
- Annual wellness stipend for eligible wellness-related expenses.
- Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
- Family planning reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
