Director of Clinical Services - RN

Otterbein SeniorLife•West Liberty, OH

About The Position

Otterbein Universal Hospice is hiring a Director of Clinical Services to join its leadership team as the organization grows. The position supports central Ohio markets, including Logan, Champaign, Auglaize, Union, Franklin, and Licking counties. The Director works closely with the Executive Director to lead and coordinate the interdisciplinary hospice team, including nursing, social work, chaplain, and volunteer services. The role ensures excellent patient care and compliance with Medicare Conditions of Participation, state regulations, and organizational standards. The Director provides clinical and operational leadership, oversees patient care and staff, supports quality assurance and performance improvement initiatives, and oversees infection prevention and safety programs. The position also contributes to staff development and engagement, operational planning, resource utilization, and fiscal management. Hospice leadership experience in home care and nursing facility care is stated as a must. The listed shift is full-time, 8 a.m. to 5 p.m. Otterbein describes hospice as a philosophy of care focused on comfort, dignity, and quality of life for people facing life-limiting illnesses, as well as support for their families and caregivers. Its team provides personalized care wherever patients call home.

Requirements

Graduate of an accredited nursing program or licensed physical therapy program.
Licensed Registered Nurse or Physical Therapist in the State of Ohio.
Valid Ohio driver’s license and reliable transportation insured according to state requirements.
At least three years of clinical experience, including at least one year in hospice.
At least two years of supervisory or management experience.
Hospice leadership experience in home care and nursing facility care is required.

Nice To Haves

Bachelor’s degree in nursing, physical therapy, or a related healthcare field preferred.

Responsibilities

Direct, supervise, and consult with clinical staff.
Coordinate patient assignments, patient care services, referrals, and individualized plans of care; ensure patient needs are continually assessed and care plans are implemented and updated.
Serve as a clinical and operational resource to agency personnel and assist staff with complex care issues and care-plan adjustments.
Oversee nursing, home health aide, medical social work, therapy, and other clinical services in accordance with practice standards, agency policies, payer guidelines, and state laws.
Develop written goals, objectives, and activities for home health service delivery; participate in program planning and evaluate clinical programs and potential service areas.
Collaborate with clinicians, physicians, referral sources, healthcare providers, and community organizations to assess patient situations, coordinate care, and support appropriate referrals.
Ensure quality care and compliance with agency policies and regulatory requirements, including Medicare Conditions of Participation.
Participate in QAPI and OBQI initiatives; evaluate services using patient outcomes, statistical reports, and quality improvement activities.
Develop and maintain clinical policies, procedures, and manuals; oversee clinical records and infection control and safety programs.
Assume Administrator responsibilities when authorized and in the Administrator’s absence.
Assist with recruiting, hiring, managing, training, and retaining employees and contract personnel; work with the Administrator on staffing patterns and needs.
Identify staff development needs, promote continuing education and in-service training, and conduct performance evaluations after probation and annually.
Ensure accurate and timely payroll reports, time sheets, incident reports, and personnel documentation; communicate care, staffing, or personnel concerns to the Administrator.
Ensure appropriate supervision of nurses, aides, contracted personnel, and therapy services, including peer supervision when appropriate.
Ensure home health nursing services are available 24 hours a day, 7 days a week, and maintain appropriate medical supply levels.
Use productivity data and reports to coordinate staffing assignments and patient visits; participate in budget preparation and census and visit projections.
Investigate patient or customer concerns and complaints, approve time-off requests while maintaining coverage, and align staffing with census and referral activity.
Ensure clinicians meet caseload guidelines and productivity standards and that staff productivity aligns with agency expectations.
Maintain current knowledge of home health practice, discipline practice acts, regulations, and professional standards.
Represent Otterbein Home Health in professional and community settings; maintain cooperative relationships with referral sources and community organizations.
Exercise independent judgment, critical thinking, conflict resolution, and problem-solving; prioritize competing demands and work collaboratively with the healthcare team.
Maintain patient and agency confidentiality in accordance with HIPAA, professional conduct, satisfactory attendance, and personal and professional development.
Oversee appropriate use of clinical resources and accurate clinical record maintenance; coordinate with referral sources to maintain patient census.
Conduct business professionally and ethically and perform other duties as assigned.

Benefits

Medical insurance with free virtual doctor visits
Vision insurance
Dental insurance
Pet insurance
Life insurance
Employee Assistance Program (EAP)
401(k) retirement savings plan with company match
Paid Time Off (PTO), accruing from day one
Paid holidays
Tuition reimbursement up to $5,250 per year for any field of study
Tuition discounts through University of Cincinnati, University of Toledo, and Hondros College partnerships
Employee-sponsored crisis fund
Legal and identity theft protection
Partner discounts through Access Perks
Access to personal and professional development material through RightNow Media @ Work