Director of Clinical Services - Home Care
About The Position
The Director of Clinical Services leads clinical programs for home care and hospice services. As a member of the senior leadership team, this role provides strategic leadership and oversees clinical programming, driving measurable improvements in quality, patient satisfaction, and cost of care while fostering a culture of compassion and innovation. The position oversees day-to-day clinical operations, staffing, interdisciplinary collaboration, care models, and clinical leaders, and manages budgets and financial performance. The role is based at Rochester Regional Health Home Care on Monroe Avenue in Rochester, New York, and is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. Rochester Regional Health Home Care is described as the region’s only home care provider to earn a CMS 5-Star Quality of Patient Care rating, with its CHHA among the top 3.5% of agencies nationwide. CHHA was also recognized by U.S. News & World Report as a “High Performing Home Care Agency.”
Requirements
- Bachelor’s degree in a healthcare field.
- At least 8 years of healthcare experience, including at least 2 years in a leadership role.
- At least 5 years of clinical experience as a Registered Nurse, Physical Therapist, Occupational Therapist, Speech Pathologist, or Licensed Master Social Worker.
Nice To Haves
- Master’s degree in a healthcare field.
- Understanding of the new healthcare paradigm and approaches to patient care, and openness to alternative patient access points such as telemedicine and alternative patient care providers.
- Proven track record of managing clinical operations and achieving measurable outcomes.
- Familiarity with electronic health record systems and quality improvement methodologies.
Responsibilities
- Provide strategic leadership for Home Care and Hospice services, aligning programs, policies, and goals with the health system’s mission while improving quality, satisfaction, and efficiency.
- Oversee day-to-day clinical operations, including staffing, interdisciplinary collaboration, and delivery of seamless, patient-centered care.
- Partner with clinical leaders to design and implement patient-centered care models, clinical pathways, and innovative approaches that improve outcomes and reduce care variability.
- Mentor clinical leaders, support professional growth, and lead recruitment and retention initiatives.
- Manage budgets and financial performance, balancing cost-effectiveness with quality care and identifying opportunities for growth, resource optimization, and value-based care initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Director
