Palliative Care Director of Clinical Services

Compassus•Torrance, CA

1d•$104,666 - $165,256

About The Position

The Regional Director of Palliative Care oversees continuum-based palliative services and leads planning, operations, and business development for palliative care across acute, outpatient, and community settings throughout Northern California Ministries. The role collaborates with the Vice President of Post-Acute Services and partners with providers, payors, foundations and philanthropy, senior leaders, and selected Board of Directors committees. Responsibilities include fundraising, select grant writing, grant-funding accountability, and special projects. The position reports directly to the Vice President of Post-Acute Services. The Director guides the development and implementation of palliative-care objectives, standards of care, and policies and procedures; leads business development and helps achieve annual business and financial targets; contributes to service-budget development and administration; and monitors progress against operational and strategic goals. The role participates in organizational strategic planning, represents Palliative Care on selected committees, and supports selected Board committees and governance work. The position also evaluates and recommends medical information documentation systems to improve communication and continuity of care, maintains confidentiality policies and procedures, and plans for interaction among patient-care information systems. As a leader and supervisor, the Director evaluates direct reports, supports personnel decisions, participates in orientation and education, mentors team members, assesses learning needs, and leads collaborative performance-improvement work. The role works with providers and senior management on day-to-day hospice operations and problem solving, and helps prepare and manage the Palliative Care Continuum budget and business-development goals. The role provides leadership to ensure clinical staff address age-specific patient needs. Work involves the emotional stress associated with home health services, strict timelines, workflow fluctuations, supporting staff in a changing healthcare environment, and increased paperwork. The position requires an automobile in good working order. Physical demands include regular standing and walking, manual dexterity, and lifting or moving objects up to 50 pounds. Work in a healthcare setting may involve exposure to bodily fluids, infectious diseases, and conditions typical to the field, along with routine use of standard medical equipment and tools.

Requirements

Bachelor’s degree in Nursing or a related field.
At least 5 years of progressively responsible management or supervisory experience in palliative care, hospice, or a related healthcare organization.
At least 2 years of experience in healthcare administration.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages.
Ability to read and interpret business, professional, technical, and governmental materials; write reports, business correspondence, and procedure manuals; and present information effectively.
Strong written and verbal communication skills; ability to understand, read, write, and speak English.
Working knowledge of Microsoft Office applications, including Excel.
Ability to supervise and direct professional and administrative personnel.
Tact and proficiency in conflict resolution; ability to work independently and collaboratively.
Ability to make accurate, rapid, and long-term decisions under pressure and maintain personal control in stressful situations.
Self-motivation and ability to project a positive self-image.
Knowledge of business development and management, clinical operations, governmental regulations, and licensing standards.
Understanding of palliative and hospice care and services provided to patients, families, and caregivers through an interdisciplinary group.
Automobile in good working order.
Ability to meet the role’s physical demands, including regular standing and walking, manual dexterity, and lifting or moving objects up to 50 pounds.
Ability to perform work in a healthcare setting with potential exposure to bodily fluids and infectious diseases and routine use of standard medical equipment and tools.

Nice To Haves

Master’s degree in Healthcare Administration, Business Administration, or a related field.

Responsibilities

Guide development and implementation of palliative-care objectives, standards of care, policies, and procedures across the continuum.
Lead palliative-care business development in partnership with the Home and Community Care business-development team, senior leadership, and Board of Directors, supporting annual business and financial targets.
Contribute to development and implementation of the palliative-care service budget.
Remain accountable for public and private grant funds and outcomes.
Collaborate with the Vice President, Executive Directors, Board of Directors, senior and leadership teams, palliative-care and other providers, and PSJH Finance.
Participate in development of the organization’s strategic plan and facilitate its implementation.
Monitor service progress toward operational and strategic plan goals.
Represent Palliative Care on selected PSJH committees and participate on selected Palliative Care, Northern California Hospice, and HCC committees.
Support selected Board of Directors committees and governance work.
Assess and recommend medical information documentation systems to improve communication among caregivers and continuity of care.
Develop, maintain, and monitor policies and procedures that protect the confidentiality of patient information.
Plan interaction among patient-care documentation and information-management systems, including EPIC/Meditech and Netsmart.
Conduct performance evaluations of direct reports and recommend promotions, demotions, and other disciplinary actions.
Attend Home & Community Care and Foundation Board of Directors meetings.
Participate in orientation, education, and development of team members.
Guide, mentor, and motivate direct reports; assess learning needs and recommend skill-development requirements.
Work with providers, direct reports, and senior management on day-to-day hospice operations and problem solving.
Lead identification and implementation of collaborative performance-improvement projects.
Assist the Vice President of Post-Acute Services in Northern California with preparation and administration of the Palliative Care Continuum budget.
Work with senior management to achieve business-development goals and operating and capital budgets; identify and implement budget-management strategies.
Provide leadership to ensure clinical staff meet age-specific patient needs.
Perform other duties as assigned.