Director of Clinical Services (NP or PA)
About The Position
PartneredWell is seeking an experienced Nurse Practitioner or Physician Assistant to lead the clinical rollout of employer health programs across Urgent Team’s network of more than 80 health centers and onsite employer clinics. PartneredWell works with businesses, school systems, and municipalities to provide employees with healthcare services, including priority access and onsite medication dispensing. The Director of Clinical Services helps ensure clinics deliver the services each employer has contracted for. Reporting to the Chief Medical Officer, this role partners with the PartneredWell Employer Solutions team, operations leaders, and frontline clinicians to prepare clinics for new client launches and monitor program performance. The Director investigates issues identified through visit data or frontline feedback, works with providers and clinic teams to identify and implement solutions, and follows up to assess whether those solutions worked. The position is hybrid/remote and requires up to 25% travel across the Urgent Team network, including trips of up to one week for new client launches.
Requirements
- Master’s degree and current board certification as a Nurse Practitioner or Physician Assistant.
- Valid Tennessee NP or PA license, DEA license, and current BLS certification.
- 7–10 years of clinical experience in urgent care, primary care, employer-sponsored or onsite health, occupational medicine, or ambulatory care.
- 3–5 years of experience in clinical leadership, quality, or multi-site operations.
- Ability to build relationships with providers, coach peers through changes in clinical practice, and communicate clearly with clinic leaders, executives, and clients.
- Ability to travel up to 25% across the network, with some trips lasting up to a week around new client launches.
Responsibilities
- Lead the clinical side of new employer program launches, preparing clinic teams, training providers and support staff, and verifying compliance with client commitments, priority access standards, and reporting requirements.
- Serve as the primary contact for clinicians’ questions about program workflows, protocols, and medication dispensing; coach providers and communicate recurring issues and frontline feedback to clinical and operational leadership.
- Use chart audits and center and client scorecards to track visit times, protocol adherence, medication utilization, visit volume, patient satisfaction, and chronic condition management.
- Work with the Chief Medical Officer and operations leaders to address performance gaps through coaching, training, and follow-up.
- Oversee onsite medication dispensing, including formulary and stocking standards, vendor performance, and rollout to new clinics.
- Support provider adoption of medication dispensing when clinically appropriate and partner with Finance to track and communicate pharmacy savings to clients.
- Develop and update clinical workflows, protocols, standing orders, and training materials for urgent care, primary care, chronic condition management, occupational health, lab, and X-ray services.
- Support patient safety and incident reviews, help clinics meet regulatory, scope-of-practice, and medication-handling requirements, and promptly escalate concerns.
Benefits
- Competitive salary
- Medical, dental, and vision options
- Retirement savings plans
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Director
