Area Clinical Operations Director - Experienced NP, PA or MD

Urgent Care Management or Joint Venture Partner•Westlake, OH

12d•Onsite

About The Position

The Area Clinical Operations Director (ACOD) leads and oversees clinical care and directly supervises providers at designated Universal Hospitals Urgent Care (by WellStreet) centers in the South Carolina market. Reporting to the Chief Medical Officer (CMO) and Regional Vice President of Operations (RVP), the ACOD works with clinical and operations leaders to improve care outcomes, patient experience, and service-line efficiency. The role combines clinical shifts with administrative responsibilities, with an expected approximate 50/50 split that may flex according to business needs. Onsite clinic visits are required. The ACOD practices direct patient care while providing clinical leadership, monitoring quality and provider competency, supporting center operations and performance, and overseeing provider training and onboarding. The role also supports staffing, recruitment, provider performance management, communication with medical staff and executives, and collaboration with the health system partner. Weekend on-call responsibilities are shared with other ACODs and Medical Directors.

Requirements

MD, DO, PA-C, or NP qualification.
Current unrestricted license to practice medicine in South Carolina.
At least 5 years of experience with WellStreet or equivalent urgent-care or Emergency Medicine experience.
Ability to build and lead high-performance teams.
Exceptional communication skills, including verbal, written, and presentation skills across patients, providers, clinical staff, and senior leadership.
Experience with performance management, including annual performance evaluations, coaching, mentoring, and progressive disciplinary actions.
Ability to manage competing priorities and build and maintain cross-functional relationships.
Strong organization, accuracy, and attention to detail.
Ability to work independently and collaboratively.
Positive attitude toward patients, families, and coworkers; willingness to go the extra mile to create outstanding customer experiences and train and lead center teams.
Ability and desire to work collaboratively in an upbeat, supportive atmosphere and reinforce the WellStreet mission to provide uncompromising service.
Desire to serve others, improve community health, and contribute positively to the workplace.

Responsibilities

Promote a culture focused on quality care, patient experience, teamwork, and trust; spend time practicing in clinics and engaging with providers and clinical staff.
Understand provider concerns and work independently and with the RVP to address them; motivate providers and clinic teams to maintain high standards and an owner mentality.
Provide and manage direct patient care, including examinations, evaluations, assessments, diagnoses, and treatment.
Work with the Clinical Quality Manager to conduct 30-, 60-, and 90-day reviews of new hires, report results to the RVPCO, and discuss improvement areas.
Oversee patient-care assessments and ensure appropriate clinical protocols are followed.
Assess and monitor medical-staff competency with the RVPCO through chart audits and performance assessments; ensure providers work within their license and credentialing scope.
Assist the Operations team in developing processes, policies, procedures, and guidelines that support quality-care standards.
Use reports, medical records, and onsite observation to review and improve provider care; monitor coding and documentation accuracy.
Review and respond to patient-care complaints and grievances and recommend or take corrective action when appropriate.
Support clinic KPIs, including reducing door-to-door times and cancel rates and improving Net Promoter Scores; promote patient satisfaction and loyalty.
Collaborate with senior management and operations leaders to meet regulatory and accrediting requirements and promote best practices in clinical and business operations.
Support process-improvement efforts, including work-compensation and employer services, Occ Med module agility, and client relations.
Share weekend on-call responsibilities with ACODs and Medical Directors.
Oversee urgent-care provider training and onboarding; develop or assist with training programs in areas such as patient communication, conflict mitigation, risk management, and onsite clinical leadership.
Report to the executive team at monthly Senior Management Team meetings in collaboration with senior operations directors.
Develop and maintain effective provider relationships; collaborate with talent management and the RVPCO on provider recruitment and hiring.
Identify staffing needs at assigned centers and inform the RVPCO of anticipated staffing requirements and roles needed.
Work with the provider scheduler to develop, monitor, and maintain physician staffing schedules that cover all center operating hours.
Address provider performance concerns with the RVPCO and implement corrective action when necessary; coordinate with Human Resources regarding workplace conduct or policy and procedure complaints.
Respond to provider questions and concerns and support provider satisfaction.
Communicate regularly with the Medical Staff Organization about initiatives, goals, and company directives in alignment with senior leadership and the RVPCO.
Immediately notify the RVPCO of clinically significant poor patient outcomes or legal notices or demands involving the Medical Staff.
Measure, review, and report health-system quality metrics; maintain a positive professional relationship with the health-system partner.
Measure, report, and maintain referral patterns within the health system and collaborate with the partner to support CIN best practices.