Director of Clinical Services (NP or PA)

Urgent Team Walk-in Urgent Care•Germantown, TN

13h•$130,000 - $155,000•Hybrid

About The Position

PartneredWell is seeking an experienced Nurse Practitioner or Physician Assistant to lead the clinical rollout of employer health programs across Urgent Team’s network of more than 80 health centers and onsite employer centers. PartneredWell works with businesses, school systems, and municipalities to make healthcare more accessible to employees through services such as priority access to care and onsite medication dispensing. The Director of Clinical Services works with teams to ensure they consistently deliver the services selected by each employer. Reporting to the Chief Medical Officer, the Director works with the PartneredWell Employer Solutions team, operations leaders, and frontline clinicians to prepare centers for new client launches and monitor program performance. When visit data or frontline feedback identifies a problem, the Director works directly with providers and center teams to understand obstacles, agree on solutions, and follow up to evaluate whether those solutions worked. This hybrid/remote position requires travel of up to 25% to health centers across the Urgent Team network. Travel varies with program needs and may include trips of up to one week to support new employer program launches.

Requirements

Master’s degree and current board certification as a Nurse Practitioner or Physician Assistant.
Valid Tennessee NP or PA license, DEA license, and current BLS certification.
7–10 years of clinical experience in urgent care, primary care, employer-sponsored or onsite health, occupational medicine, or ambulatory care, including 3–5 years in clinical leadership, quality, or multi-site operations.
Ability to build relationships with providers, coach peers through changes in clinical practice, and communicate clearly with center leaders, executives, and clients.
Ability to travel up to 25% across the network, with some trips lasting up to a week around new client launches.

Responsibilities

Lead the clinical side of new employer program launches; work with PartneredWell and center operations to prepare teams, train providers and support staff, and verify centers meet client commitments, priority access standards, and reporting requirements.
Serve as the primary point of contact for clinicians with questions about program workflows, protocols, and medication dispensing; coach providers and bring recurring issues and frontline feedback to clinical and operational leadership.
Use chart audits and center and client scorecards to track visit times, protocol adherence, medication utilization, visit volume, patient satisfaction, and chronic condition management; work with the Chief Medical Officer and operations leaders to address gaps through coaching, training, and follow-up.
Oversee the onsite medication dispensing program, including formulary and stocking standards, vendor performance, and rollout to new centers; support provider adoption when clinically appropriate and partner with Finance to track and communicate pharmacy savings to clients.
Develop and update clinical workflows, protocols, standing orders, and training materials for urgent care, primary care, chronic condition management, occupational health, laboratory, and X-ray services.
Support patient safety and incident reviews, help centers meet regulatory, scope-of-practice, and medication-handling requirements, and promptly escalate concerns.