Director of Clinical Operations

Bi-Bett Corporation•Walnut Creek, CA

1d•$120,000 - $130,000

About The Position

Bi-Bett is seeking a Director of Operations to oversee daily operations, administrative functions, facility readiness, staffing, resource allocation, and business performance across its DHCS-licensed adult residential substance use disorder treatment and Intensive Outpatient Program (IOP) facilities. The position ensures facilities operate safely and efficiently and comply with applicable California regulations, DHCS licensing requirements, organizational policies, and safety standards. The Director works with executive, clinical, and compliance leadership to support quality services, resident safety, operational efficiency, and organizational sustainability. The role oversees facility operations and support services; staffing and workforce administration; regulatory compliance, risk management, and emergency preparedness; budgets and operational performance; and admissions and resident logistics. It also supports operational resources for authorized facility services, including separately approved Incidental Medical Services activities, while maintaining the distinction between operational duties and clinical or medical decision-making. This position operates in a 24-hour residential treatment environment. It may require travel between facilities, participation in regulatory inspections, and availability outside standard business hours to address operational needs or emergencies. The listed salary is $120,000–$130,000 per year, depending on qualifications and experience.

Requirements

Experience in healthcare operations, behavioral health, residential services, substance use disorder treatment, or another regulated service environment.
Demonstrated experience in personnel management, budgeting, regulatory compliance, and operational improvement.
Knowledge of facility operations, workforce scheduling, emergency preparedness, and risk management.
Strong leadership, communication, organizational, analytical, and problem-solving skills.

Nice To Haves

A bachelor's degree in business administration, healthcare administration, management, or a related field is preferred; a relevant counseling credential may also be considered.
Experience overseeing multiple facilities or regulated residential programs is preferred.

Responsibilities

Oversee daily operations across assigned residential and IOP facilities, maintaining safe, clean, organized, and functional environments.
Manage facility maintenance, equipment, supplies, meals, transportation, housekeeping, and other operational support services.
Monitor facility readiness, capacity, room availability, and continuity of services; identify deficiencies and implement corrective actions.
Oversee staffing plans, scheduling, recruitment, onboarding, performance evaluations, and corrective action for assigned nonclinical personnel.
Coordinate staffing coverage and contingency plans for vacancies, absences, and changing operational needs.
Ensure personnel maintain required training and understand safety, confidentiality, emergency response, incident reporting, and resident rights procedures.
Maintain operational procedures consistent with DHCS licensing requirements, California regulations, and organizational policies.
Coordinate licensing inspections, audits, facility documentation, safety records, emergency preparedness, and corrective action plans.
Oversee operational emergency response, evacuation procedures, incident follow-up, and business continuity planning.
Ensure staff promptly escalate resident safety concerns and other incidents through established reporting channels.
Develop and monitor operating budgets with executive leadership and finance personnel.
Monitor expenses, vendor contracts, purchasing, staffing costs, census, occupancy, and resource utilization.
Identify ways to improve efficiency and control costs without compromising safety, staffing, or service quality.
Provide operational reports, evaluate performance indicators, and lead continuous improvement initiatives.
Oversee operational aspects of admissions, intake scheduling, resident arrivals, discharges, transportation, and room assignments.
Monitor census and ensure admissions and facility capacity align with licensing requirements and established procedures.
Coordinate with clinical leadership to support appropriate resident transitions, confidentiality, and continuity of services.
Ensure staffing resources, facility infrastructure, supplies, communication systems, and emergency procedures support authorized facility services.
Coordinate operational resources for separately approved IMS activities within their authorized scope.
Collaborate with clinical leadership on emergency preparedness, resident safety, staffing, and operational concerns while leaving clinical and medical decisions to qualified and authorized personnel.
Promote accountability, professionalism, ethical conduct, resident dignity, and compliance with organizational policies.
Conduct operational meetings, coordinate cross-departmental problem-solving, and communicate significant risks or deficiencies to executive leadership.
Ensure assigned operational responsibilities are carried out within approved budgets and delegated authority.