Director of Clinic Services - East

Rural Health Group•Roanoke Rapids, NC

9d•Onsite

About The Position

The Director of Clinic Services - East is responsible for coordinating operational aspects of the health center. This position directs and coordinates all nursing support services and is responsible for maintaining productive and efficient clinic flow. This role will oversee the "East Side" clinics in the Roanoke Rapids, North Carolina, area, specifically Jackson, Rich Square, Scotland Neck, Enfield, and Whitakers.

Requirements

Demonstrates strong leadership skills with subordinates and co-workers.
Appropriately prioritizes mission-critical activities (i.e., provider and support staffing, staff competency training, etc.)
Embraces the team concept; encourages and models healthy, productive team behavior.
High-energy, organized, persistent individual with strong communications, interpersonal, and systems thinking skills.
Ability to maintain confidentiality at all times.
Ability to function effectively, independently, and efficiently in a stressful and dynamic work environment.
Must be able to take initiative, handle high volume and multiple tasks.
Communicates effectively with all levels of personnel and both internal and external customers, develops and maintains collaborative relationships.
Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and C-suite team.
Ability to read and interpret documents, write routine reports, correspondence, and policies, and speak effectively before groups of customers or employees.
Ability to apply common sense understanding when carrying out detailed written or oral instructions.
Able to organize complex information, electronic and paper systems.
Must be highly organized and detail oriented.
Recognizes and analyzes problems; trend analysis.
Able to make difficult choices under uncertain conditions.
Demonstrates good judgment.
Strong computer skills including typing, use of EMR and Microsoft Office programs, particularly Word, Excel, Outlook.
Ability to quickly learn new software programs.
Must be able to adhere to deadlines.
Reliable attendance.
Able to motivate the employees within the environment.
Possess the ability to think clearly to make judgmental decisions in initiating policy.
Possess knowledge of modern office equipment, systems and procedures.
CPR/First Aid certification required.
Ability to stoop, kneel, bend, use computer keyboard and perform light lifting.
Ability to sit for long periods of time.
Moderate physical activity such as walking and traveling.
Regularly required to talk and hear, stand, walk, balance on two feet, stoop, reach with arms and hands, and use hands to finger, handle, or feel objects, tools, or controls.
Occasionally required to climb, kneel and crouch.
May occasionally lift and/or move 25+ pounds.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Mental demands include: concentration and attention to detail, self-direction, the ability to learn and adapt to changes, exercise discretion and good judgment, exhibit courteous and professional behavior, deal with stressful situations, and to adhere to company policies and procedures.

Nice To Haves

Experience in database management and systems development a plus.

Responsibilities

Oversees the development and implementation of staff training programs with special emphasis on nursing.
Ensures all nursing support staff is properly trained and conducts skills assessments and trainings.
Responsible for ensuring proper staffing (clinical support staff) at all RHG locations in accordance with budgetary guidelines.
Works with Compliance Director to provide leadership and direction to staff.
Deals with all staff and patient complaints/concerns in a timely manner.
Conducts performance reviews and manages performance issues.
Develops accurate job descriptions for use in training and evaluation.
Works with Quality Director to incorporate quality improvement program in all activities.
Identifies problems in either the QA/QI process or results, and takes steps to correct problems.
Assists in the development and implementation of written policies and procedures that govern the operations of the clinics.
Maintains liaison with all levels of administration, providers, and outside organizations to coordinate practice business, accomplish directives and to facilitate the resolution of problems.
Establishes schedules, task assignments and allocation of manpower, space and equipment to ensure effective patient care and provide conformance with efficient clinic service commitments.
Leads, facilitates, and advises departments in designing risk management and quality improvement programs within their own departments.
Investigates and analyzes patient complaints, injuries, workman’s compensation issues, root causes, patterns, or trends that could result in compensatory or sentinel events.
Helps to identify and implement corrective action where appropriate.