Manager of Clinic Services

Enhanced Care Clinic•Markham, IL

4d•Onsite

About The Position

Manager of Clinic Services is responsible for direct contribution of day to day tasks, supervision of on-site and virtual clinic service delivery. This position is for an existing vacancy.

Requirements

A minimum of 1 year management or team supervision experience - required
Valid driver’s license and access to reliable transportation – travel and driving required – to meet the needs of the business - Required

Nice To Haves

Background in clinic operations – An Asset
Excellent customer service and stakeholder engagement skills – An Asset
Experience with EMR and primary health care setting – An Asset

Responsibilities

Directly manage daily operations and staff of clinic on-site and virtually
Collaborate with management and leaders in the organization
Work closely with Project Management Office on project implementation, analytics and clinic efficiency
Ensure compliance with Health and Safety procedures and practices
Engage clinic staff, physicians, management, vendors and stakeholders to align with organizational priorities
Establish, maintain, communicate and implement clinic and confidentiality policies
Identify processes and methods to improve efficiency and service quality
Continue to develop efficiency and productivity among all sites
Manage and further develop utilization of electronic record and IT systems
Assist and lead other relevant projects and duties
Work with staff to establish smooth and productive operations at clinic sites
Ensure effective staff recruitment, training and performance
Maximize physician, specialist, pharmacy and other allied health service delivery
Communicate and engage with physicians, providers, vendors and patients
Work with accounting team to monitor operational efficiency and adhere to budgeted staff ratio and costs
Identify and capture cost-saving opportunities in supplies and procurement process
Coordinate with accounting to prompt and accurate account receivables
Profit and loss responsibility for sites
Provide management reports, insight and recommendations on a monthly basis
Articulate operational challenges and develop effective strategies for continuous improvement
Provide clinical guidance and support to ensure patient safety and privacy
Ensure long-term operational and organizational sustainability at clinic sites