Director of Clinic Operations

SPINE TEAM TEXAS MANAGEMENT COMPANY • Southlake, TX

5d • Onsite

About The Position

The Director of Clinic Operations will be responsible for the overall supervision of multiple clinics, including Medical Assistant, Medical Records, Front/Back Desk, Procedure Scheduling, and Radiology departments. This position requires that daily issues are addressed and resolved quickly. The Director of Clinic Operations currently oversees the operations of four clinics in multiple locations, consisting of 9 Physicians and 4 Mid-Level Providers (PA, NP) and approximately 30 employees. This position will work closely with staff, Directors, Managers, patients, COO, Physicians, and Mid-Level Providers to ensure the highest quality of care for all Spine Team Texas patients, up to and including any complaints that are patient or staff driven. All Spine Team Texas employees are required to maintain the highest level of customer service at all times and fulfill the Spine Team Texas Mission of “Offering an Unparalleled Patient Experience”. To build and enhance the team, all employees must contribute positive interaction, promote value, and be a team-player, not only for their unit or department, but for Spine Team Texas. Other duties and responsibilities may be required by the Spine Team Texas COO.

Requirements

• 5-7 years multi-clinic management experience required.
• Excellent written and oral communication skills, including ability to effectively present information to senior management.
• Excellent time management skills, including ability to prioritize own work and the work of others effectively.
• Strong leadership and interpersonal skills which includes but not limited to Conflict management and resolution skills.
• Excellent organizational ability.
• Possess the ability to plan and execute work projects, including budget and cost analysis.
• Possess the ability to work productively, either independently or with other individuals.
• Proficient in communicating in the English language both written and verbally.

Nice To Haves

• Compliance experience preferred.
• Physician Onboarding a plus.

Responsibilities

• Overall supervision of multiple clinics inclusive of Medical Assistant, Medical Records, Front/Back Desk, Procedure Scheduling and Radiology departments.
• Address and resolve daily issues quickly.
• Work closely with staff, Directors, Managers, patients, COO, Physicians and Mid-Level Providers to ensure the highest quality of care.
• Handle patient or staff driven complaints.
• Maintain the highest level of customer service at all times.
• Fulfill the Spine Team Texas Mission of “Offering an Unparalleled Patient Experience”.
• Contribute positive interaction, promote value and be a team-player.
• Perform other duties and responsibilities as may be required by the Spine Team Texas COO.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager