FCM Meetings & Events - Director of Client Relations - New York, NY

Flight Centre•New York, NY

2d•Onsite

About The Position

Are you a strategic relationship leader with a passion for driving growth, retention, and long-term client value? As Director of Client Relations, you'll play a pivotal role in shaping the future success of our Meetings & Events business across NORAM. This leadership opportunity combines enterprise sales, executive relationship management, and Account Management leadership to deliver sustainable growth and exceptional client outcomes. Working closely with Sales, Operations, and Executive Leadership, you'll influence high-value partnerships, lead a talented team, and help clients achieve meaningful business results through innovative solutions and strategic engagement.

Requirements

Significant experience in enterprise sales, account management, client relations, or business development leadership.
Proven ability to lead complex, long-term sales cycles and manage strategic client relationships.
Experience building and maintaining executive and C-suite stakeholder relationships.
Demonstrated success driving client retention, revenue growth, and profitability outcomes.
Strong leadership experience coaching, developing, and managing high-performing sales and account management teams.
Experience developing account acquisition strategies, value propositions, and growth plans.
Strong commercial acumen and contract negotiation experience.
Experience using CRM systems to manage opportunities, pipelines, and sales activities.
Excellent communication, presentation, consultation, and relationship management skills.

Nice To Haves

Experience within Meetings & Events, corporate travel, hospitality, or a related client-focused industry preferred.
Experience collaborating across global and regional stakeholder groups preferred.

Responsibilities

Lead and manage complex enterprise sales cycles for regional prospects, maintaining a robust pipeline and accurate CRM records.
Generate and qualify regional prospects in partnership with Sales and Account Managers across multiple industry sectors.
Build and maintain multi-level client relationships throughout long-term sales cycles.
Lead, coach, develop, and performance manage the Sales and Account Management team.
Drive achievement of team objectives, pipeline targets, succession planning, and capability development initiatives.
Develop and strengthen relationships with senior stakeholders and executive decision-makers internally and externally.
Partner with regional and global sales counterparts to develop strategies that support client acquisition and growth.
Create detailed account acquisition and capture plans based on client business objectives and program strategies.
Develop compelling value propositions and customized solutions for executive and C-suite stakeholders.
Support account planning and governance frameworks that ensure ongoing client engagement and value realization.
Define, monitor, and report on Account Management KPIs, including client retention, revenue growth, profitability, and satisfaction.
Participate in sales and marketing initiatives to achieve revenue and growth objectives.
Lead multinational contract negotiations and ensure seamless transition to onboarding and operational teams.
Establish best practices, processes, and tools to strengthen client engagement, retention, and account growth strategies.
Achieve individual financial targets and KPIs while contributing to broader business goals and growth plans.
Represent the business at industry conferences, trade shows, and networking events.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Benefits

Have fun
Reward & Recognition
Use your smarts
Love for travel
Personal connections
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job
We back our people all the way
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses