Director of Catering

DICKEYS BARBECUE RESTAURANTS INC • Highland Park, TX

3d

About The Position

The Director of Catering is responsible for driving catering sales, developing business relationships, and overseeing the successful execution of catering orders and events for Dickey's Barbecue Pit locations across the nation. The role focuses on growing catering revenue, building a strong customer base, developing new business opportunities, and ensuring every catering experience reflects Dickey's commitment to great barbecue and exceptional guest service.

The ideal candidate is a motivated sales professional with strong organizational, communication, and leadership skills who can build relationships, generate new business, and deliver outstanding catering experiences.

Requirements

• Proven ability to generate sales and develop new business relationships.
• Strong communication, negotiation, and customer service skills.
• Excellent organization and time-management abilities.
• Ability to manage multiple catering orders and deadlines.
• Comfortable with outside sales, networking, and community involvement.
• Proficient in basic computer skills, email, spreadsheets, and sales tracking.

Nice To Haves

• Previous experience in catering sales, hospitality, restaurant management, or business development.
• Valid driver's license and reliable transportation.

Responsibilities

• Develop and execute strategies to increase catering sales and revenue.
• Identify and pursue new business opportunities within the local market.
• Build relationships with corporate offices, schools, churches, hospitals, sports organizations, and community groups.
• Conduct outside sales calls, networking, and community outreach.
• Answer and respond to inbound sales calls, increasing ticket averages at every opportunity.
• Follow up with prospective and existing catering customers.
• Generate repeat business through relationship building and exceptional service.
• Meet or exceed established catering sales goals.
• Oversee catering orders from initial inquiry through delivery and completion.
• Ensure orders are accurate, properly packaged, and delivered on time.
• Coordinate catering schedules, staffing, food preparation, and delivery logistics.
• Communicate catering details clearly with franchise owners, company store leaders, and internal teams.
• Ensure all catering events meet Dickey's quality, presentation, and service standards.
• Resolve customer concerns quickly and professionally.
• Provide outstanding customer service throughout the catering process.
• Develop long-term relationships with key accounts and repeat customers.
• Respond promptly to catering inquiries, quotes, and customer requests.
• Follow up after events to obtain feedback and identify future opportunities.
• Represent Dickey's professionally at networking events and community functions.
• Monitor catering sales performance and progress toward revenue goals.
• Manage catering costs, labor, and profitability.
• Identify opportunities to increase average catering order size.
• Maintain accurate records of leads, quotes, bookings, and sales activity.
• Provide regular catering sales and performance updates to leadership.
• Train and support team members involved in catering sales.
• Train and educate new franchise owners in all aspects of catering activities.
• Establish clear expectations for catering order accuracy and service.
• Partner with franchise owners and internal teams to ensure operational readiness.
• Promote accountability, teamwork, and consistent execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed