Director of Business Operations [HT-1071558]
About The Position
Modern Law is seeking a Director of Business Operations to help lead its growth while preserving its people-first culture. This leader partners with the CEO to translate organizational vision and growth priorities into actionable plans, leads department heads across key non-legal functions, and develops scalable operations. The role oversees sales and marketing, intake, finance, technology, and HR and recruiting operations, while collaborating with the Director of Legal Operations to improve coordination and performance. The Director strengthens departmental performance, especially lead generation, client conversion, and revenue growth; evaluates KPIs; reinforces accountability; aligns financial decisions and resources with business priorities; and identifies opportunities to use technology, AI, and automation. The role owns the annual budget for non-legal departments, subject to CEO approval of the overall budget, and coaches department leaders to improve their effectiveness and independence. The position is hybrid and based in Phoenix, Arizona. Modern Law is an Arizona-based family law firm founded in 2010. It aims to make high-quality legal services more accessible, innovative, and effective, and is guided by the values of creativity, optimism, bravery, and empathy. The company describes its culture as collaborative, entrepreneurial, supportive, and people-first. Salary is $140,000 to $160,000, plus performance-based incentives. Benefits include hybrid work flexibility, paid holidays and PTO, employer-contributed health insurance, short-term disability options, technology and wellness allowances, and student loan repayment and education assistance.
Requirements
- At least 5 years of senior leadership experience overseeing multiple departments within a professional services or similar client-service organization.
- Experience driving sales and marketing performance through department leadership, with an understanding of lead generation and conversion.
- Proven success developing leaders and driving measurable results through accountability.
- Experience using technology and automation to improve operational efficiency.
- Bachelor's degree.
Nice To Haves
- Operations leadership experience in organizations generating $10M–$50M in annual revenue.
- Experience scaling organizations through strategic planning and operational improvements.
- Experience overseeing multi-location or distributed operations.
- Experience supporting geographic expansion or acquisitions.
- Financial leadership experience, including budgeting and P&L oversight.
- Law firm experience.
- Experience overseeing HR functions.
Responsibilities
- Partner with the CEO to turn organizational vision and growth priorities into actionable plans.
- Lead department heads across non-legal functions, including sales and marketing, intake, finance, and technology.
- Collaborate with the Director of Legal Operations to strengthen organizational coordination and performance.
- Develop scalable operations to support continued growth, new markets, and potential acquisitions.
- Strengthen departmental performance, particularly lead generation, client conversion, and revenue growth.
- Evaluate KPIs and performance trends to identify opportunities for measurable improvement.
- Reinforce clear expectations and empower department leaders to take ownership of results.
- Partner with department leaders to ensure financial decisions and resources support business priorities.
- Identify opportunities to use technology, AI, and automation to improve operational effectiveness.
- Oversee HR and recruiting operations, including onboarding, to help the firm meet hiring and ramp-up targets.
- Own the annual budget for non-legal departments, with CEO approval of the overall budget.
- Coach and develop department leaders to strengthen their effectiveness and independence.
- Foster a collaborative, people-first culture where employees feel supported and empowered.
- Lead organizational change thoughtfully, adding structure where needed while preserving flexibility and innovation.
Benefits
- Hybrid work flexibility.
- Paid holidays and PTO.
- Employer-contributed health insurance.
- Short-term disability options.
- Technology allowance.
- Wellness allowance.
- Student loan repayment and education assistance.
- Performance-based incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Director
