Director of Business Operations [HT-1071558]

VisionSpark•Phoenix, AZ

7d•Hybrid

About The Position

Modern Law is seeking a confident, proactive leader to oversee key non-legal business functions and help shape the organization’s continued growth while preserving its people-first culture. The Director of Business Operations partners with the CEO to turn organizational vision and growth priorities into actionable plans, leads department heads across sales and marketing, intake, finance, technology, and HR, and collaborates with the Director of Legal Operations to improve coordination and performance. This leader develops scalable operations to support growth, new markets, and potential acquisitions; strengthens departmental performance and accountability; and coaches department leaders to become more effective and independent. The role is based in Phoenix, Arizona, with a hybrid work arrangement. Success milestones include building trust with department leaders and identifying priorities during the first 90 days; strengthening accountability and beginning targeted improvements within six months; demonstrating measurable business improvements and increased leadership ownership within nine months; and leading a high-performing team that enables the CEO to focus on strategic priorities within one year.

Requirements

At least 5 years of senior leadership experience overseeing multiple departments within a professional services or similar client-service organization.
Experience driving sales and marketing performance through department leadership, with an understanding of lead generation and conversion.
Proven success developing leaders and driving measurable results through accountability.
Experience using technology and automation to improve operational efficiency.
Bachelor’s degree.

Nice To Haves

Operations leadership experience in organizations generating $10 million to $50 million in annual revenue.
Experience scaling organizations through strategic planning and operational improvements.
Experience overseeing multi-location or distributed operations.
Experience supporting geographic expansion or acquisitions.
Financial leadership experience, including budgeting and P&L oversight.
Law firm experience.
Experience overseeing HR functions.

Responsibilities

Partner with the CEO to translate organizational vision and growth priorities into actionable plans.
Lead department heads across non-legal functions, including sales and marketing, intake, finance, and technology.
Collaborate with the Director of Legal Operations to strengthen coordination and organizational performance.
Develop scalable operations to support continued growth, new markets, and potential acquisitions.
Improve business performance across departments, particularly lead generation, client conversion, and revenue growth.
Evaluate KPIs and performance trends to identify opportunities for measurable improvement.
Reinforce clear expectations and help department leaders take ownership of results.
Partner with department leaders to align financial decisions and resources with business priorities.
Identify opportunities to use technology, AI, and automation to improve operational effectiveness.
Oversee HR and recruiting operations, including onboarding, to help meet hiring and ramp-up targets.
Own the annual budget for non-legal departments, with CEO approval of the overall budget.
Coach and develop department leaders to strengthen their effectiveness and independence.
Foster a collaborative, people-first culture where employees feel supported and empowered.
Lead organizational change thoughtfully, adding structure where needed while preserving flexibility and innovation.