Director of Business Office

Acadia•Valdosta, GA

12d

About The Position

The Director of Business Office plans, develops, organizes, implements, evaluates, and supervises business office activities, including financial counseling, billing, and collections across all service lines at Greenleaf Behavioral Health Hospital. The role leads claims management and collections for facility receivables, supports timely cash collections and the facility’s financial goals, and works with the CFO and other departments to monitor performance and resolve operational issues. The director also manages and develops staff, oversees outside collection vendors, and ensures business office processes meet applicable third-party compliance guidelines.

Requirements

High school diploma or equivalent required.
Five or more years of job-related experience required.
Three or more years of supervisory experience required.
Strong revenue cycle technical skills required.
Valid driver's license, automobile insurance coverage, and access to an automobile where required by the facility.

Nice To Haves

Bachelor’s degree in Business Administration or a related field preferred.
Experience in behavioral health preferred.

Responsibilities

Monitor and report key metrics, including cash collections, days outstanding, unbilled accounts, denials, and daily census, in conjunction with the CFO.
Establish and maintain controls for cash collected and posted in the patient accounting system.
Communicate with third-party insurance carriers to resolve issues affecting cash flow and patient/member satisfaction.
Manage staff, including hiring, development, training, performance management, and communication.
Communicate with the leadership team to ensure third-party compliance guidelines are met.
Select and monitor outside collection vendors; review and balance agency reports against system reports and approve agency invoices.
Lead business office activities related to claims management and collection of facility receivables, providing operational direction to support timely and efficient cash collections.
Define and provide support and leadership to achieve departmental goals and objectives.
Review statistical reports to monitor trends, identify operational deficiencies, and implement corrective action plans as needed.
Work with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
Manage and direct subordinate staff in identifying goals and objectives.
Perform other functions and tasks as assigned.