Director of Business Development

Senior Lifestyle•Gresham, OR

13d

About The Position

The Director of Business Development is responsible for generating leads and move-ins from the wider community. The role targets referral sources and community resources, including the professional medical community and community associations, to promote the community’s services and conduct on-site assessments of prospective residents. It manages key referral-source relationships, educates referral sources about products and services, and supports care coordination and follow-up to help ensure successful resident transitions. The position works with sales, marketing, resident-program, community-relations, and executive leadership to plan events, develop and implement sales and marketing strategies, build community-resource networks, and meet move-in objectives. It also maintains referral and contact records, supports customer service for new referrals and service issues, explains basic sales-contract terms, maintains proficiency with software, protects confidential information, and assists with assigned projects.

Requirements

Bachelor’s degree from a four-year college or university.
2–3 or more years of experience.
Previous sales or admissions experience in senior living.
English fluency sufficient to perform job duties and speak, read, write, and communicate with others.
Ability and license to drive an automobile; driving is an essential function of the job.

Responsibilities

Create, plan, and implement events with the Sales and Marketing Team and Resident Program Director to attract prospective residents, including seminars, speakers, themed events, and family nights.
Develop and maintain good working relationships with residents, families, and professional care providers.
Identify and develop key macro referral sources, maintain relationships with them in coordination with the Sales teams, and handle customer-service aspects of new referrals or service issues.
Generate the professional referrals needed for the community to achieve move-ins and meet financial expectations.
Provide product and service education through sales and marketing to trade organizations, hospital departments, physicians, and others.
Participate in professional societies and activities related to the senior-living industry as appropriate.
Work with the Director of Community Relations and Executive Director to develop and implement a strategic sales and marketing plan that achieves quarterly move-in objectives.
Plan and execute territory call objectives to build and maintain senior-related community-resource networks.
Communicate promptly with the Executive Director, Divisional Director of Sales and Marketing, and Community Relations Director about initiatives that may generate referrals.
Maintain thorough working proficiency and current professional contact records in the sales database.
Understand and explain the basic legal aspects, language, and terms of sales contracts.
Maintain working knowledge of all software programs.
Maintain confidentiality of pertinent information.
Assist the Community Relations Director with special assigned projects.
Use strong organizational skills to multitask and meet deadlines.