Director of Business Development

Pro Recovery Solutions•Egg Harbor Township, NJ

7d•Onsite

About The Position

Pro Recovery Solutions, LLC & Companies is seeking a strategic, hands-on Director of Business Development to lead growth initiatives across behavioral healthcare and recovery service lines throughout South Jersey. The senior leadership role focuses on driving census growth, expanding referral relationships, strengthening community partnerships, and supporting organizational business performance. The Director combines strategic planning with active field leadership and works closely with executive, operational, clinical, and admissions leadership to identify growth opportunities, develop referral pipelines, improve inquiry-to-admission conversion, and represent the organization effectively in healthcare and community markets. The position also provides leadership and oversight for the Call Center, Marketing Department, and designated business and administrative functions supporting the residential healthcare facility at 30 E. Black Horse Pike. The Director leads assigned teams, sets goals and performance expectations, monitors key performance indicators, reports findings and recommendations to executive leadership, and coordinates across organizational departments. Business development, marketing, admissions, and outreach activities must be conducted ethically and in compliance with applicable laws, regulations, payer requirements, privacy standards, and organizational policies. The role is based in Egg Harbor Township, New Jersey, with regular travel throughout assigned South Jersey territories. It reports to the Chief Financial Officer and is full-time, with compensation of $90,000–$95,000 plus bonus.

Requirements

Bachelor’s degree in business, marketing, healthcare administration, or a related field.
At least five years of experience in healthcare business development, healthcare administration, marketing, admissions, or sales, including at least two years in a leadership role.
Demonstrated success driving census growth, developing referral pipelines, building strategic partnerships, and achieving measurable business development goals.
Experience leading and developing teams and overseeing multiple functions, preferably including marketing, admissions, or a healthcare call center.
Strong understanding of behavioral healthcare services, referral development, healthcare marketing, admissions processes, and census management.
Excellent leadership, communication, presentation, negotiation, networking, and relationship-management skills.
Ability to analyze performance data, identify trends, and translate findings into practical business strategies and action plans.
Strong computer skills and experience with CRM, call center, electronic health record (EMR), marketing, and business intelligence systems.
Ability and willingness to travel regularly throughout assigned South Jersey territories.
Visible, accountable, results-oriented, collaborative, organized, analytical, and adaptable leadership approach.
Commitment to compassionate, client-centered behavioral healthcare and respectful engagement with individuals and families affected by mental health and substance use disorders.

Nice To Haves

Experience in outpatient substance use disorder and/or mental health treatment settings.
Experience with residential healthcare services.
Knowledge of Medicare and Medicaid requirements and healthcare program compliance.
Familiarity with Microsoft Office, KIPU, and digital marketing platforms.

Responsibilities

Develop and execute business development plans to increase referrals, admissions, program utilization, census, and market presence across assigned South Jersey territories.
Build and maintain relationships with hospitals, health systems, physicians, therapists, social workers, case managers, schools, community organizations, treatment providers, managed care organizations, and other referral partners.
Maintain an active field presence through referral-source visits, partnership meetings, networking events, conferences, and community outreach.
Evaluate market conditions, competitor activity, community needs, and referral trends to identify opportunities for growth, partnerships, program development, and service-line expansion.
Work with regional operations, clinical, and admissions teams to address referral barriers and improve the transition from inquiry and referral to appropriate admission.
Lead Call Center and inquiry-management processes, setting expectations for responsiveness, professionalism, accuracy, and service quality.
Monitor call volume, response times, inquiry and referral conversion, admissions activity, and other performance indicators.
Develop processes to improve the prospective client and referral-source experience and coordinate effectively with clinical and admissions teams.
Coach, develop, and hold Call Center team members accountable for performance and service standards.
Oversee the Marketing Department and marketing and outreach strategy across digital, print, website, social media, and community channels.
Ensure consistent, accurate messaging about the organization’s programs, services, locations, and populations served.
Direct the development and evaluation of marketing campaigns, educational materials, presentations, events, and outreach initiatives.
Lead and develop marketing staff and liaisons, setting expectations and measuring performance against engagement and referral-growth objectives.
Strengthen the organization’s visibility and reputation in behavioral healthcare and broader healthcare communities.
Provide administrative and business development oversight for the residential healthcare facility at 30 E. Black Horse Pike.
Partner with residential leadership to support census, referral development, admissions, program accessibility, and overall growth.
Monitor census, admissions, discharges, referral activity, and other business performance indicators; identify and help address barriers.
Ensure the residential facility is represented in organizational marketing and referral-development efforts.
Lead, coach, and develop assigned teams; establish departmental goals, performance expectations, and measurable objectives.
Develop and monitor KPIs, analyze performance data, and provide regular reports and recommendations to executive leadership.
Coordinate with clinical, operations, admissions, finance, human resources, and executive teams to promote alignment and effective execution.
Identify opportunities to improve processes, efficiency, client access, communication, and organizational performance.
Ensure business development, marketing, admissions, and outreach activities comply with applicable laws, regulations, payer requirements, privacy standards, and organizational policies.