Director of Business Analysis

Commonwealth of Massachusetts•Boston, MA

About The Position

The Massachusetts Department of Mental Health (DMH) is seeking a strategic, collaborative, and results-oriented Director of Business Analysis to lead and oversee the Department’s business analysis function. The Director guides efforts to translate complex clinical, programmatic, and operational needs into technology-enabled solutions that strengthen service delivery and organizational performance. The Director leads a team of business analysts and collaborates with departmental leadership, inpatient and community-based programs, Information Technology, Data & Analytics, and other partners. DMH is implementing Oracle Health as its electronic health record (EHR), replacing its legacy Meditech system. The Director will support modernization of operational processes through the design and implementation of the new EHR while maintaining business functionality in legacy systems. The role includes evaluating business needs, developing functional requirements, improving workflows, strengthening technology-enabled and data-informed processes, and supporting system adoption through training and change management. The position calls for extensive business analysis and technology leadership expertise, analytical and problem-solving capabilities, and demonstrated success managing professional teams and complex initiatives. It requires sound judgment, effective communication, and the ability to build productive relationships across clinical, operational, and technical environments while advancing user-centered solutions aligned with the Department’s strategic priorities.

Requirements

At least six years of full-time or equivalent part-time professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management.
At least two years of the required experience must have been in a project management, supervisory, or managerial capacity; equivalent combinations of experience and listed substitutions may qualify.
A relevant certificate may substitute for one year of the required experience; a related bachelor’s degree may substitute for two years; a related graduate degree for three years; and a related doctorate for four years.
Strong analytical, organizational, communication, and problem-solving skills, including the ability to manage multiple complex initiatives simultaneously.
Ability to collaborate effectively with Information Technology, Data & Analytics, clinical leadership, program managers, and executive stakeholders.
Ability to facilitate cross-functional discussions, build consensus, and resolve competing priorities among diverse teams.

Nice To Haves

Extensive background in business analysis, enterprise applications, healthcare information systems, process improvement, or technology implementation.
Demonstrated success leading, supervising, and developing business analysts or comparable professional teams.
Familiarity with EHRs, including Oracle Health and/or Meditech, healthcare information systems, and complex enterprise applications, including implementation, optimization, and ongoing operations.
Expertise in requirements gathering, functional documentation, workflow analysis, process mapping, and user acceptance testing.
Strong understanding of system implementation, organizational change management, training development, and user adoption strategies.
Ability to analyze complex clinical, operational, administrative, and programmatic processes and translate findings into effective technology solutions.
Knowledge of reporting requirements, data quality, analytics, and information management practices within enterprise systems.
Familiarity with behavioral health, healthcare, human services, state government, or similarly complex public-sector environments.
Understanding of privacy, security, regulatory compliance, and data governance considerations affecting healthcare information systems.

Responsibilities

Provide strategic and operational leadership for the Department’s business analysis function, establishing consistent standards, methodologies, tools, and best practices.
Supervise, mentor, and develop business analysts and related professionals; establish priorities, assign responsibilities, and evaluate performance.
Partner with senior leadership to identify operational challenges and opportunities for technology improvements, process redesign, and enhanced service delivery.
Translate departmental priorities into business requirements, functional specifications, workflows, and actionable plans.
Lead business analysis activities for implementation, enhancement, optimization, and ongoing use of EHRs and other enterprise applications.
Evaluate business processes and design improved workflows that promote efficiency, consistency, and effective system utilization.
Facilitate requirements-gathering sessions, workflow discussions, system demonstrations, design reviews, and user acceptance testing.
Collaborate with Information Technology, Data & Analytics, and application teams to assess proposed solutions, resolve issues, and establish implementation priorities.
Advise leadership on application governance, operational impacts, project dependencies, emerging risks, and opportunities for system improvements.
Direct development of training strategies, job aids, workflow guides, standard operating procedures, and other enterprise application resources.
Coordinate role-based training and change management to strengthen user adoption and facilitate transitions to new systems and processes.
Assess system performance, user feedback, and application adoption to identify training, workflow, and technology improvement opportunities.
Partner with Data & Analytics teams to identify reporting requirements, performance measures, business rules, and operational information needs.
Ensure data collection, reporting, and analytical requirements are incorporated into system design and enhancement activities.
Identify opportunities to improve data quality, reporting accuracy, and access to information for frontline staff, managers, and executive leadership.
Serve as a principal liaison between clinical, operational, administrative, and technical teams to promote communication and shared understanding of business needs.
Translate clinical and operational requirements into technical specifications and explain technical concepts and constraints to non-technical stakeholders.
Facilitate cross-functional collaboration and decision-making among stakeholders with differing priorities and operational requirements.
Establish standards for requirements validation, documentation quality, and readiness for operational review and approval.
Monitor significant project risks, resource needs, and unresolved issues, escalating matters requiring executive attention.