Director, Business Analysis & Solutions Consulting

United Way for Southeastern Michigan•Detroit, MI

3d•Hybrid

About The Position

United Way for Southeastern Michigan (UWSEM) works with community partners, donors, and nonprofits to create measurable, lasting change across Southeastern Michigan through investments in education, economic stability, and health. The Director, Business Analysis & Solutions Consulting leads a team of Analysts and Solution Consultants who partner with business leaders to identify opportunities, improve processes, define business capabilities, and translate organizational needs into effective technology and operational solutions. The role serves as a strategic bridge between Information Services and Community Impact business units. Through consultative engagement, business analysis, process improvement, requirements management, and solution advisory services, the Director ensures business needs are understood, documented, prioritized, and aligned with organizational goals before technology or service investments are made. The position guides standards, methodologies, and best practices for process analysis, requirements gathering, and solution evaluation, while developing a high-performing team that delivers measurable business value. Team coaching and development are integral to the role. This is a full-time position with a salary of $120,000. The work schedule is described as remote hybrid in an office environment.

Requirements

Nonprofit experience is required.
Bachelor's degree in Information Systems, Business Administration, Public Administration, Organizational Development, or a related field; an equivalent combination of education and relevant experience may be considered.
Seven or more years of progressively responsible experience in business analysis, business consulting, process improvement, project leadership, solution advisory, or related disciplines.
Three or more years of supervisory, management, or team leadership experience, including coaching, performance management, and workload prioritization.
Demonstrated experience leading requirements gathering, business process analysis, capability assessment, solution design, and documentation across complex initiatives.
Experience facilitating executive, cross-functional, and stakeholder discussions to clarify needs, evaluate options, resolve ambiguity, and support decision-making.
Experience partnering with technical teams, project managers, vendors, and business stakeholders to evaluate, implement, or improve technology-enabled business solutions.
Strong consultative skills and ability to build trusted relationships with business leaders and translate organizational goals into actionable solutions.
Ability to analyze business processes, identify gaps and improvement opportunities, and define practical future-state recommendations.
Working knowledge of solution design, software development lifecycle practices, business capability planning, and technology-enabled process improvement.
Excellent written, verbal, and visual communication skills, including preparation of clear documentation, process flows, recommendations, and executive-ready summaries.
Strong project coordination, prioritization, and time management skills, including the ability to manage multiple initiatives and meet deadlines.
Ability to collaborate with diverse groups while demonstrating cultural awareness, emotional intelligence, and customer focus.
Understanding of data, reporting, database concepts, and information systems sufficient to support business analysis and solution discussions.
Working knowledge of business analysis methodologies, process improvement practices, solution lifecycle concepts, data and reporting concepts, and change management principles.

Nice To Haves

Experience developing business cases, recommendations, process maps, requirements documentation, roadmaps, or other executive-ready deliverables.
Experience in a mission-driven, public sector, or community-serving organization.

Responsibilities

Lead Analysts and Solution Consultants who partner with business leaders to identify opportunities, improve processes, define business capabilities, and translate organizational needs into technology and operational solutions.
Serve as a strategic bridge between Information Services and Community Impact business units.
Ensure business needs are clearly understood, documented, prioritized, and aligned with organizational goals before technology or service investments are made.
Guide standards, methodologies, and best practices for business process analysis, requirements gathering, and solution evaluation.
Coach and develop team members and foster collaboration, accountability, inclusion, and continuous improvement.
Lead requirements elicitation, analysis, validation, prioritization, documentation, and traceability across complex initiatives.
Facilitate discovery sessions, workshops, stakeholder interviews, and decision-making discussions.
Analyze current-state processes, identify gaps, risks, inefficiencies, and improvement opportunities, and define future-state recommendations.
Evaluate solution options, support business case development, and partner with technical teams to align proposed solutions with business requirements.
Coordinate multiple initiatives, prioritize work, and meet deadlines.