Director, Business Analysis

Munich Re • New York, NY

1d • $208,000 - $241,000

About The Position

Munich Re is seeking a Director of Business Analysis for its North American Integrated Analytics team. The role leads business analysis for client implementations and ongoing support of alitheia, a SaaS platform for automated risk assessment. It serves as a key liaison between clients and internal Risk Specialists, Product Managers, Project Managers, Data Scientists, and Engineers to understand complex business processes and data flows and translate client needs into effective solutions. The Director also provides senior-level guidance to business analysts and cross-functional team members and helps deliver reliable, innovative solutions for North American clients.

The position works closely with clients to document underwriting processes, system interactions, integration requirements, and end-to-end data flows. It helps clients use current product capabilities and configurations, and identifies potential new features or enhancements when existing capabilities do not meet client needs. The role produces implementation artifacts, supports integration analysis and testing using APIs, Postman, and JSON, coordinates implementation and ongoing support across teams, triages test and production issues, maintains documentation, and mentors business analysts.

Munich Re offers a range of insurance benefits and other employee programs, including health, dental and vision coverage, life and disability insurance, a 401(k) with employer matching, paid time off, a yearly bonus opportunity, wellness programs, tuition assistance, matching gifts, and paid volunteer time. For New York City-based employees, the anticipated base salary range is $208,000 to $241,000, plus an opportunity for an annual company bonus.

Requirements

• At least 7 years of experience in client-facing technical roles.
• Bachelor’s degree in Business, Economics, Computer Science, or equivalent.
• Ability to express complex ideas clearly and facilitate communication between clients and internal teams.
• Experience with the full software development lifecycle.
• Strong analytical, organizational, and time-management skills.
• Ability to apply creative thinking and problem-solving to business problems.
• Attention to detail and organization.
• Superior written and oral communication skills, including presentations to clients and internal management.
• Experience producing technology project artifacts, including use cases, requirements documents, functional specifications, data mappings, and process flows.
• Extensive experience working directly with clients to analyze, design, and document complex business processes and end-to-end data flows.
• Hands-on familiarity with REST APIs, Postman, JSON payloads, integration testing, and troubleshooting.
• Demonstrated experience leading a team or serving in a senior team capacity.
• Advanced skills in Excel, PowerPoint, Word, SharePoint, and process flow documentation tools.
• Ability to work across multiple internal teams and assignments in a dynamic environment.
• Ability to learn and adapt quickly.
• Drive to make a difference.

Nice To Haves

• Experience in Individual Life or Disability Insurance, in a direct carrier or reinsurance setting, is highly desirable.
• Familiarity with cloud computing platforms such as Microsoft Azure or AWS.
• Skills using Postman, Power BI, SQL, DataDog, Visio, Miro, Notion, and Jira are highly desirable.
• Experience with software engineering best practices.

Responsibilities

• Lead business analysis activities for client implementations and ongoing support of the alitheia SaaS automated underwriting platform.
• Partner with clients to understand and document underwriting processes, system interactions, integration requirements, and end-to-end data flows.
• Guide clients in using existing product capabilities and configurations to address business needs.
• Identify needs not met by current capabilities and work with clients and Product Management to define, evaluate, and prioritize potential features or enhancements.
• Translate business and technical requirements into process flows, data mappings, client configuration sheets, and other implementation artifacts.
• Use APIs, Postman, and JSON for integration analysis, testing, validation, and troubleshooting.
• Coordinate with Product Management, Project Management, Engineering, Risk, Data Science, and client stakeholders during implementation and ongoing support.
• Triage client issues in test and production environments, working independently and cross-functionally to resolve them while minimizing client disruption.
• Maintain user guides, client-facing materials, internal processes, and support documentation.
• Lead and mentor business analysts, provide day-to-day guidance, and support the development of less-experienced team members.

Benefits

• Health insurance with a choice of PPO or High Deductible plan, including prescription drug coverage.
• Vision insurance.
• Dental insurance.
• Basic life insurance at no cost, equal to 1x annual salary.
• AD&D coverage at no cost, equal to 1x annual salary.
• Short- and long-term disability coverage.
• Supplemental life and AD&D plans available for employees and dependents.
• Voluntary accident, critical illness, and hospital indemnity plans.
• 401(k) plan with up to a 6% employer match.
• Paid time off beginning at 24 days annually, with additional days for milestone service anniversaries.
• Eligibility for a yearly employee bonus.
• Health and wellness programs at no cost, including a gym fitness reimbursement.
• Paid time off for eligible family care needs.
• Tuition assistance and educational achievement bonuses.
• Corporate matching gifts program.
• Paid time off to volunteer in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Director