Director - Business Planning & Financial Analysis
About The Position
The Director of Sales Enablement – Performance & Insights partners with the US SME Customer and Acquisition teams within Global Commercial Services (GCS). The role works with the US SME General Manager and leadership team to optimize business performance through analyses and actionable insights, and serves as a strategic and tactical thought partner. It collaborates with Finance, SABE, Incentive Design Governance, Global Marketing, American Express Technology, Risk, and other supporting teams, and leads special projects that advance US SME strategy. As a senior leader on the Sales Enablement, Pricing and Transformation Team, the director contributes to broader P&L improvement and customer engagement strategies. The role also partners with other team members to share best practices and develop global talent. It leads efforts to make US SME more insight-driven, using data analysis, automation tools, and AI to inform decisions and improve performance, and develops the team’s capabilities.
Requirements
- Strong commercial, strategic, and analytical acumen, including experience translating complex data into actionable business insights.
- Proven ability to develop and execute strategies that drive sales performance, customer growth, and profitable business outcomes.
- Experience with performance management, reporting, scorecards, target setting, and sales effectiveness.
- Ability to influence and partner with senior leaders and cross-functional teams in a matrixed organization.
- Strong executive communication and presentation skills, including the ability to simplify complex issues and recommendations.
- Ability to lead strategic initiatives, manage competing priorities, and make sound decisions in ambiguous, fast-paced environments.
- People leadership experience, including developing and motivating high-performing teams.
- Curiosity, passion for data, and an analytical mindset, with the ability to translate insights into informed business decisions.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.
Nice To Haves
- Experience in B2B, commercial payments, SME, or a complex sales and account management environment.
- Expertise in sales force effectiveness, including territory and portfolio design, targeting, resource allocation, and incentive planning.
- Experience partnering with GMs and senior executives as a strategic and analytical thought partner.
- Experience using advanced analytics, automation, and AI to improve business decision-making and performance.
- Demonstrated success leading cross-functional transformation and P&L, customer engagement, or growth initiatives.
- Experience building an insight-driven culture and developing strong analytical and strategic talent.
Responsibilities
- Lead the transformation to further enable US SME to become an insight-driven business.
- Define and execute a roadmap of in-depth data analysis to inform US SME decision-making, leveraging automation tools and AI.
- Provide metrics and insights to the US SME GM to assess business health.
- Partner with the Sales and Account Development leadership team to design a strategy for SME teams.
- Partner closely with Sales Enablement VPs.
- Lead the annual design of territories and portfolios, Sales Incentive Plans, targets, and scorecards for Customer and Acquisition teams.
- Provide oversight and guidance for Customer and Acquisition performance reporting.
- Consult and collaborate with senior leaders, internal business partners, and subject matter experts on strategic initiatives that improve performance and support GCS business success.
- Design and deliver in-depth analyses to measure performance and inform decisions by GMs, Business Planning, Sales, and Account Development.
- Provide strategic thought leadership through regular reviews of Sales and Account Development portfolios, resourcing needs, field structures, targeting methodologies, and sales force effectiveness against business objectives.
- Grow and develop a team of strong performers.
- Partner with other Sales Enablement, Pricing and Transformation team members to share best practices and leverage and grow global talent.
- Lead special projects that advance US SME strategy.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
