Director of Bursar Operations

Ivy Tech Community College•Indianapolis, IN

1d•$65,000 - $75,000•Onsite

About The Position

We are seeking a Director of Bursar Operations to join our team. In this role, you will provide management and leadership to accounts receivable/Bursar staff. You will also provide recommendations for enhancing customer service and making processes more effective and efficient in all areas of responsibility.

Requirements

Bachelor’s degree with three to five years related experience
Team player and demonstrate leadership capabilities
Effective project manager able to implement projects with key stakeholders on time and within budget.
Must have high ethical standards and ability to exercise sound judgment in dealing with politically sensitive situations and catering to differing interests.
Excellent organizational, verbal, written and listening skills
Strong computer skills, including Microsoft Office, and Web based applications

Nice To Haves

Master’s degree preferred
Prior Bursar Office experience
Banner and Workday software experience
Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Responsibilities

Oversee the revenue and collection process, including the recording of revenue through Banner and Workday and reconciliation of the accounting feeds (cash clearing reconciliation).
Oversee account billings process for external and internal customers, including degree and non-degree students, skills training students, and third-party sponsors.
Manage and oversee third-party employer billing processes utilizing Zoho, including invoice generation, payment tracking, and collections escalation for unpaid accounts.
Routinely review accounts receivable balances and implement regional invoicing procedures.
Provide the Executive Director of Finance with a proposed write-off listing of those accounts greater than one year, in accordance with College policy.
Evaluate the collection process and customer service provided by the Bursar office to provide efficient and customer-oriented ways to improve student experience.
Provide students with general information concerning billing options, scholarship opportunities, and other sources of assistance available to them for continuing their education.
Oversee tuition waiver and deferral process provided to students by request.
Respond to customer complaints
In conjunction with the Executive Director of Finance, responsible for maintaining proper internal controls and ensuring compliance with College policies and procedures in all areas of responsibility.
Responsible for reviewing students in a non-paid status and implementing strategies to reduce the number of non-paid drops each term.

Benefits

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services