Assistant Bursar

Franklin Pierce University • Rindge, NH

13d • Onsite

About The Position

Franklin Pierce University (FPU) is seeking applicants for the position of Assistant Director of Student Accounts in our Office of Student Financial Services. This is an exciting opportunity for a student-centered and detail-oriented professional to play a key leadership role in supporting the financial operations of Franklin Pierce University. We seek a self-motivated, collaborative, detail-oriented colleague possessing the ability to problem-solve creatively. The ideal candidate will be able to multi-task while adhering to posted deadlines. The Assistant Director of Student Accounts assists with the day-to-day operations of the Student Accounts Office, ensuring compliance, operational excellence, and a high level of customer service for students and families. The Assistant Director is responsible for various aspects of student billing and collections while supporting the overall mission and success of the University. Other duties include office reception duties, providing customer service and general advising regarding student accounts and financial aid in person, by phone, via online chat and by e-mail. This position is at Rindge, NH campus.

Requirements

• Proven customer service skills in spoken and written mediums.
• Adaptability to learn new processes, software, and systems.

Nice To Haves

• Prior experience in a high-volume office environment.
• Prior experience with billing/accounts receivable.
• Experience in a collegiate setting is a plus.

Responsibilities

• Assists with the day-to-day operations of the Student Accounts Office, ensuring compliance, operational excellence, and a high level of customer service for students and families.
• Responsible for various aspects of student billing and collections while supporting the overall mission and success of the University.
• Office reception duties.
• Providing customer service and general advising regarding student accounts and financial aid in person, by phone, via online chat and by e-mail.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 403(b)-retirement plan through TIAA
• Life insurance
• Short-term disability
• Long-term disability
• Educational benefits (for employees and qualifying dependents)
• Pet insurance
• Accident insurance
• Critical illness coverage
• Travel discounts
• 160 hours of paid time off (PTO)
• Additional paid sick time
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed