Director of Brand and Communications Operations

Harmony Senior Services•Charleston, SC

2d•Onsite

About The Position

The Director of Brand & Communications Operations serves as the central operational hub for all company communications, marketing workflows, brand execution, and cross-functional project coordination across the organization. This role ensures that all communications, campaigns, initiatives, and brand standards are aligned, executed consistently, and delivered on time across communities, departments, and digital platforms. This individual acts as the bridge between operations, sales, marketing, engagement, memory care, dining, HR, and external digital partners to ensure the organization operates with one voice, one brand standard, and one coordinated communication strategy. The Director of Brand & Communications Operations is responsible for managing communication flow, setting timelines and expectations, ensuring accountability to deliverables, and supporting the successful execution of strategic initiatives company-wide.

Requirements

The Director of Brand & Communications Operations serves as the central operational hub for all company communications, marketing workflows, brand execution, and cross-functional project coordination across the organization.
This role ensures that all communications, campaigns, initiatives, and brand standards are aligned, executed consistently, and delivered on time across communities, departments, and digital platforms.
This individual acts as the bridge between operations, sales, marketing, engagement, memory care, dining, HR, and external digital partners to ensure the organization operates with one voice, one brand standard, and one coordinated communication strategy.
The Director of Brand & Communications Operations is responsible for managing communication flow, setting timelines and expectations, ensuring accountability to deliverables, and supporting the successful execution of strategic initiatives company-wide.

Responsibilities

Serve as the centralized point of coordination for all company marketing and communication initiatives.
Ensure brand consistency across all departments, communities, campaigns, presentations, collateral, social media, digital marketing, and external communications.
Establish communication workflows, project timelines, approval processes, and execution standards.
Manage and prioritize incoming marketing and communication requests from departments and community teams.
Oversee project tracking to ensure deliverables are completed accurately and on time.
Act as the liaison between corporate departments, regional teams, community leadership, and external marketing vendors.
Coordinate communication flow between sales, operations, memory care, engagement, dining, HR, recruiting, digital marketing, and community teams.
Facilitate alignment meetings and implementation planning for major company initiatives.
Manage communication and workflow between internal stakeholders and digital marketing partners/agencies.
Build and maintain company-wide communication calendars and project timelines.
Ensure communities receive timely communication, resources, and implementation guidance.
Support rollout strategies for new programs, initiatives, campaigns, and operational changes.
Assist in creating implementation guides, communication templates, and operational support materials.