Director of Banquets
About The Position
The Director of Banquets leads the people and day-to-day operations responsible for banquet experiences across Nemacolin. This visible, hands-on leadership role sets service standards, builds an engaged and capable team, strengthens collaboration with culinary and resort departments, and supports financial performance. The director oversees events ranging from intimate gatherings to large celebrations, ensuring that service, presentation, timing, communication, and execution meet established standards and create memorable guest experiences. The role leads and develops banquet leaders and associates through coaching, feedback, accountability, and recognition; oversees staffing, scheduling, management schedules, and payroll; and monitors operating results and progress toward financial goals. The director also champions guest satisfaction and service recovery, supports compliance and training requirements, and works across the resort to coordinate successful events and address broader business needs. Nemacolin describes its leadership environment as one focused on strategic direction, accountability, hospitality excellence, cross-functional collaboration, mentorship, and continuous improvement. Executive onboarding and advanced leadership development are provided. The position requires a flexible schedule based on business and event needs, including evenings, weekends, and holidays, and involves physical activity such as prolonged standing, bending, kneeling, climbing, and handling loads of 5 to 30 pounds.
Requirements
- Associate degree in hospitality or a related field required.
- At least five years of management experience in food and beverage, restaurant, outlet, or banquet operations required.
- Demonstrated record of exceptional guest service, associate development, and team retention.
- Proficiency with Microsoft Office programs, including Word, Excel, and PowerPoint, and ability to use systems and equipment required for the role.
- Must be at least 18 years of age.
- Must communicate fluently in English and perform basic mathematical functions.
- Ability to work a flexible schedule based on business and event needs, including evenings, weekends, and holidays.
- Ability to meet the physical requirements of the position, including prolonged standing; regularly bending, kneeling, and climbing; and lifting, pushing, pulling, and carrying 5 to 30 pounds.
- Ability to build and develop high-performing teams through coaching, feedback, accountability, and recognition.
- Strong financial and operational acumen, including experience managing budgets, labor, payroll, and performance against goals.
- Exceptional organization, attention to detail, and ability to manage competing priorities, time-sensitive demands, and long-term initiatives.
- Advanced critical-thinking, decision-making, and problem-solving skills.
- Strong communication and relationship-building skills to work effectively with guests, associates, and leaders across front- and back-of-house teams.
- Professionalism, discretion, and sound judgment when managing confidential or sensitive information.
Nice To Haves
- Bachelor’s degree preferred.
- Banquet leadership experience preferred.
- Luxury hospitality experience preferred, including experience in a Forbes Four-Star or Five-Star environment.
Responsibilities
- Lead day-to-day banquet operations and maintain a visible presence, ensuring service, presentation, timing, and execution meet established standards.
- Partner with the executive banquet chef and Food & Beverage Department leaders to align service and culinary execution, address operational needs, and improve the guest experience.
- Lead, coach, and develop banquet leaders and associates, fostering engagement, accountability, professional growth, and retention.
- Oversee staffing and scheduling based on event and business needs, approve management schedules, and ensure accurate and timely payroll.
- Monitor financial performance, review operating results, address opportunities or variances, and contribute to annual budget development and achievement of financial goals.
- Champion guest satisfaction and service recovery, respond promptly to concerns, and reinforce Forbes and AAA standards and Nemacolin service expectations.
- Maintain required operational, food safety, alcohol service, leadership, and other applicable training and compliance standards, including RAMP, ServSafe, and knife and blade requirements.
- Communicate departmental and resort priorities, participate in required meetings, and collaborate across the resort to support events and broader business needs.
- Support executive onboarding, leadership development, cross-functional collaboration, mentorship, coaching, and talent development.
Benefits
- Executive onboarding and advanced leadership development.
- Strategic cross-functional collaboration and innovation opportunities.
- Mentorship, coaching, and talent development responsibilities.
- Recognition through leadership honors and performance milestones.
- Competitive compensation and comprehensive benefits offerings.
- Attractive 401(k) program.
- Paid time off.
- Housing, educational, and professional development support.
- Savings across resort dining, retail, spa, and experiences.
- Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
