Assistant Director of Banquets, Banquets (FT)

Montage International • USA - UT - Montage Deer Valley, UT

5d

About The Position

The Assistant Director of Banquets assists with overseeing the daily operation of the Banquet department, including staffing, training, and supervision. The role serves as a hotel liaison and client point of contact during events, and helps coordinate banquet and meeting functions according to banquet event orders, timelines, and group resumes. The position supports department policies, training materials, procedures, quality standards, inventory management, and associate performance, while collaborating with Meetings & Events, Culinary, and other departments to deliver successful events.

The Assistant Director maintains high standards of service, food quality, presentation, safety, sanitation, and brand consistency. The role includes inspecting banquet equipment, amenities, function spaces, public areas, and service areas for cleanliness, safety, and functionality. Additional duties may be assigned according to business needs.

Requirements

• Prior banquet supervisory or management experience.
• Excellent verbal and written communication skills.
• Demonstrated success in customer service and guest recovery.
• Ability to supervise subordinate staff, including assigning duties, motivating and mentoring, evaluating service, and taking disciplinary action when necessary.
• Ability to handle multiple priorities in a results-oriented environment, deliver quality service, and meet deadlines.
• Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• Ability to continually learn, adapt to, and master new operating systems.
• Knowledge of food and alcoholic beverages.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to grasp, hold, sit, walk, perform repetitive motions, and bend over.
• Ability to stand and remain mobile for extended periods during scheduled shifts.
• Ability to lift and carry up to 50 pounds regularly and for extended periods during a shift.
• Ability to push and pull food-serving equipment and carts weighing up to 200 pounds on a semi-regular basis.

Nice To Haves

• Luxury hotel experience.
• Passion for banquet operations and exceptional team leadership.
• Ability to work independently or as part of a team, prioritize and organize assignments, and multitask.
• Passion for exceptional service and creating memorable moments.
• Openness to learning, developing, and growing personally while helping others do the same.
• Trustworthiness and integrity.

Responsibilities

• Assist with overseeing daily Banquet department operations, including recruiting, scheduling, staffing, training, and supervising staff.
• Act as a hotel liaison and point of contact for clients during events.
• Execute banquet and meeting functions according to banquet event orders, function timelines, and group resumes.
• Assist with developing and maintaining department policies, training manuals, procedures, and quality standards.
• Organize and conduct daily pre-shifts, including storage-space and inventory management.
• Assist the Executive Steward with inventory control and reducing breakage and loss of china, glass, and silver used for functions and banquet services.
• Provide daily support and guidance to Banquet Associates and monitor job performance to ensure successful guest experiences.
• Work with other departments to execute client events and meetings.
• Collaborate with Meetings & Events and Culinary to ensure successful event execution.
• Maintain service excellence, food quality, presentation, consistency, and adherence to brand standards.
• Conduct regular inspections of equipment and amenities for cleanliness, safety, and functionality.
• Inspect and oversee cleanliness and maintenance of function spaces, public areas, and service areas on banquet levels.
• Ensure the department follows safety and sanitation policies.
• Perform additional duties as assigned based on business needs.

Benefits

• Discretionary Time Off (DTO).
• Healthcare benefits.
• Health Savings Account and Flexible Spending Accounts.
• 401(k) retirement plan with company matching, fully vested, and a loan option.
• Banking and Investing Program with preferred rewards, mortgage discount, and waived fees.
• Daily Pay incentive opportunity.
• Fertility and Family Forming Assistance.
• Parental leave pay differential.
• Pet insurance.
• Hotel discounts.
• Free meals.
• Fitness and wellness discounts.
• LinkedIn Learning membership.
• Hearts of Montage/Hearts of Pendry community engagement.
• Associate events throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed