Director of AV Operations

Amplify People•Murray, UT

11d•Hybrid

About The Position

We are seeking a proactive and systems-minded AV Operations Leader to serve as the "right hand" to the CEO. This individual will act as the vital bridge between leadership and department heads (Design, Project Management, etc.), taking over the business-minded functions that keep the "machine fed." This is a role for a "sleuth"—someone who doesn't wait for direction but actively investigates where processes are breaking and implements scalable solutions.

Requirements

Ability to "see around corners," anticipating operational challenges before they occur and preparing solutions.
A self-motivated "detective" who takes initiative to find information and solve problems without being asked.
Ability to communicate effectively with technical mindsets and hold all team members—including ownership—accountable to deadlines and standards.
Experience in project-based work environments and an understanding of the revenue cycles associated with complex integrations.
A "General" leadership style—personable and respected, but capable of being firm when the situation demands it.

Nice To Haves

Background in Six Sigma or similar operational excellence/change management frameworks.
Proven track record of managing department heads and streamlining field operations.

Responsibilities

Identify gaps in current operations, create Standard Operating Procedures (SOPs), and successfully deploy them across the team.
Act as the direct report for the Design Lead and Project Management team, filtering information and ensuring accountability.
Insert a healthy layer of structure and accountability within the team to ensure deadlines are met and company standards are upheld.
Manage day-to-day business functions, including vendor management and the development of KPIs to track company health.
Work closely with the CEO to extract institutional knowledge and translate it into actionable company systems, freeing the CEO to focus on sales and high-level strategy.