Director of Auxiliary & Retail Operations

Mitchell College•New London, CT

3d•Onsite

About The Position

Michell College is conducting a search for a Director of Auxiliary & Retail Operations. This role is responsible for driving strategic profitable growth and expansion of Auxiliary Services, including retail operations, leased services, and event engagement. The role requires exceptional relationship-building and people skills, along with an entrepreneurial drive to explore opportunities for organizational success.

Requirements

Bachelor’s degree, required with a minimum of five (5) years of relevant professional experience.
Highly proficient in Microsoft Office products (Word, Excel, PowerPoint and Share Point)
Experience with Social Media platforms (Facebook, Instagram, TikTok, Canva)
Strong organizational and customer service skills with the ability to prioritize, multi-task, trouble shoot and problem solve
Ability to anticipate and meet the challenges of a fast-paced environment
Have a growth mindset for a multi-faceted operation while focusing on creating a positive work environment
Ability to work with the highest level of discretion, dependability and professionalism, while operating with a high degree of independence and autonomy
Good judgment, well-developed interpersonal skills, attention to detail and commitment to excellence and on-time performance
Excellent communication and interpersonal skills and the ability to establish and maintain effective working relationships with students, faculty, and staff

Nice To Haves

Candidates with ten (10) or more years of directly related education and experience may be considered in lieu of a bachelor’s degree.

Responsibilities

Provide strategic leadership for Auxiliary Business operations, management and direction of Auxiliary team
Collaborate and partner with internal and external partners
Work in cooperation with Mitchell Marketing Team to plan and execute multi-platform marketing strategies, as it pertains to Auxiliary enterprises
Create and oversee marketing material, including Social Media, for Auxiliary services such as Michael’s Dairy, The Red Barn, Mariners Wharf, and Children’s Learning Center
Manage internal and external business relationships, aligned with Auxiliary Services
Partner with Finance Team to develop and manage annual budgets, negotiate vendor pricing, and contract terms
Analyze and evaluate processes, procedures, policies, and organizational structure and perform adjustments or suggest improvements as needed to enhance the operational effectiveness of the college and Auxiliary businesses
Develop, execute, and assess annual planning for Auxiliary Services
Generate new business through initiatives and proactive marketing
Work with leadership of other Auxiliary businesses (CLC, STAIRs) to help increase awareness and profitability
Work with Senior Coordinator to communicate and resolve challenges with event/rental clients effectively and in a timely manner
Act as Mitchell College’s direct contact for Dining Services manager
Foster and maintain relationships with a wide array of vendors to ensure consistent delivery of needed goods and services for Auxiliary Services
Supervise and manage appropriate staff, including oversight of retail staff
Participate in internal and external consortiums and working groups including Fall Weekend, Commencement, Marketing/Branding, and more
Represent Mitchell College and business operations to the external community
Serve as member of external professional organizations as it pertains to Auxiliary Business (i.e. chambers of commerce, CT Colleges/Universities Consortium, etc.)
Guest speaker/Learning Lab partner for Mitchell classes as requested
Other duties as assigned