Director, Application Services

BCA Financial Services•Miami, FL

9d•Remote

About The Position

BCA Financial Services is seeking an experienced Director of Application Services to lead the strategy, administration, modernization, and performance of its enterprise application environment. The role is responsible for the reliability, integration, security, and continuous improvement of business-critical applications, automation platforms, and consumer-facing technologies that support operational excellence and business growth. The position calls for leadership experience managing enterprise applications in accounts receivable management (ARM), financial services, healthcare revenue cycle, or another highly regulated environment. The Director leads the Application Services function and its staff, budgets, vendors, and strategic technology investments, aligning technology initiatives with business objectives. Working with the CIO and business leaders, the Director oversees enterprise application operations and Tier III support, drives automation and digital transformation, and leads modernization, cloud adoption, and API-driven integration efforts. The role also supports consumer and client technology solutions, application implementations, and compliance, security, disaster recovery, business continuity, and operational controls. This is a fully remote position. Employees must reside in AZ, FL, GA, MO, MS, NC, NE, OH, PA, SC, TN, TX, UT, or VA, and meet the stated work-from-home and technology requirements before training begins. Salary is $114,000–$145,000.

Requirements

Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field, or equivalent experience.
At least 10 years of experience supporting or managing enterprise business applications.
At least 5 years of leadership experience managing application support, systems analysis, or technology teams.
At least 5 years of hands-on experience with ActiveBatch, Caché, FACS ARM, or a comparable ARM platform.
Proven success leading automation, digital transformation, application modernization, and process improvement initiatives.
Strong experience with APIs, system integrations, ETL processes, workflow automation, and enterprise application architecture.
Experience managing vendors, software licensing, technology budgets, and service agreements.
Familiarity with cloud technologies, AI-enabled solutions, and regulated-industry compliance requirements.
Must reside in AZ, FL, GA, MO, MS, NC, NE, OH, PA, SC, TN, TX, UT, or VA.
Must have a quiet, private workspace.
Must have high-speed internet with at least 20 Mbps download and 10 Mbps upload, with the ability to hardwire an Ethernet cable from the modem to the computer; Wi-Fi and hotspots are not supported.
Must meet technology requirements before training begins.

Nice To Haves

Healthcare data exchange and EHR integration experience.

Responsibilities

Lead the Application Services function and align technology initiatives with business objectives and long-term strategy.
Partner with the CIO and business leaders to drive modernization, innovation, and operational excellence.
Manage application services staff, budgets, vendors, and strategic technology investments.
Oversee administration, support, monitoring, and optimization of enterprise applications, automation platforms, and databases.
Ensure application availability, performance, reliability, and effective incident management.
Direct Tier III application support, batch processing, job scheduling, and production issue resolution.
Drive workflow automation using orchestration tools, RPA, AI, and emerging technologies.
Identify opportunities to improve efficiency, reduce manual effort, and enhance scalability; establish metrics to measure business impact and operational improvements.
Lead application modernization, cloud adoption, and API-driven integration strategies.
Oversee system integrations, data exchange, ETL processes, and middleware solutions.
Evaluate and implement technologies that improve operational performance, customer experience, and business outcomes.
Support digital engagement channels, including consumer portals, online payments, SMS, email communications, and self-service technologies.
Partner with stakeholders to improve customer experience through technology and process improvements.
Support client implementations, application configuration, testing, and deployment activities.
Ensure applications comply with security, governance, regulatory, and risk management requirements.
Maintain disaster recovery, business continuity, change management, and operational control processes.
Partner with Infrastructure and Information Security teams to safeguard application environments.