Director of Ambulatory Nursing Services

EvergreenHealth•Kirkland, WA

3d•$128,690 - $205,920

About The Position

Provides strategic, operational, and clinical leadership for nursing services within ambulatory clinics operating under the hospital license. Oversees nursing practice to ensure high-quality, safe, patient- and family-centered care in compliance with professional standards, regulations, and organizational policies. Partners with executive, medical, and operational leaders to develop and execute strategic initiatives, improve clinical and operational performance, advance quality and cost improvement, and support programmatic and facility planning. Uses data to support performance improvement, innovation, and organizational change. Leads assigned ambulatory departments and services, including program development, planning, problem-solving, quality and cost improvement, and the delivery of patient- and family-centered care. Mentors and coaches staff and nursing leaders, develops nursing administrative policies, coordinates professional nursing functions, and promotes effective teamwork. Resolves clinical and operational issues with stakeholders and patient-care staff, participates in strategic planning and policy formulation, and represents nursing on committees and other activities. The Director collaborates with executive leadership and physician partners to set strategic priorities and direct operations. The role leads patient-care programs and services, workforce planning and development, quality and performance-improvement initiatives, organizational change and workflow redesign, and financial, workforce, capacity, and operational resource planning. It builds partnerships across the organization and community, promotes a customer-centered culture, and represents the organization and nursing profession in internal and external forums.

Requirements

Bachelor’s degree in Nursing (BSN).
Master’s degree in Nursing (MSN), or a master’s degree in another relevant field if holding a BSN.
Registered Nurse license in Washington State or a multistate Nurse Licensure Compact (NLC) license.
Five years of management experience in an ambulatory care environment.
Current Healthcare Provider BLS certification from the American Heart Association by the start date.
Understanding and knowledge of quality and fiscal management, and commitment to cost-effective healthcare.
Excellent organizational, planning, problem-solving, and interpersonal skills.

Nice To Haves

Specialty certification.

Responsibilities

Collaborate with executive leadership and physician partners to establish strategic priorities and direct operations aligned with organizational goals and stakeholder needs.
Provide administrative, clinical, and operational leadership for assigned departments and services.
Ensure effective service delivery, regulatory compliance, and achievement of quality, safety, service, and performance objectives.
Create and lead the vision and direction for designated patient-care departments and services, including planning, implementing, and evaluating programs that meet patient, family, and community needs.
Select, develop, mentor, and evaluate nursing leaders and staff; ensure effective workforce planning and foster accountability, engagement, collaboration, and professional growth.
Oversee development and integration of performance improvement, quality assurance, and high-reliability initiatives using data-driven methods.
Apply performance-improvement concepts and methodologies to day-to-day operations to improve quality, safety, outcomes, operational effectiveness, and organizational performance.
Lead organizational change, system redesign, workflow optimization, and operational improvement initiatives.
Direct financial, workforce, capacity, and operational resource planning, including budget performance, capital planning, utilization management, and resource stewardship.
Build collaborative partnerships with physicians, clinical and operational leaders, and community stakeholders to advance organizational priorities and improve care delivery.
Promote a customer-centered culture and exceptional experiences for patients, families, staff, providers, and external partners while balancing quality, service, access, and cost-effectiveness.
Represent the organization and nursing profession on committees, special projects, community organizations, and regional, state, and professional forums; advocate for nursing priorities.
Perform other duties as assigned.
Participate in strategic planning, policy formulation, problem-solving, and management of assigned ambulatory units or areas.
Represent nursing on committees and serve as a liaison with appropriate ambulatory and hospital-wide groups.
Develop and implement nursing administrative policies and coordinate professional nursing functions across clinical areas.