Director of Ambulatory Nursing Services

EvergreenHealth•Kirkland, WA

About The Position

The Director of Ambulatory Nursing Services provides strategic, operational, and clinical leadership for nursing services in hospital-based outpatient clinics operating under the hospital license. The role oversees nursing practice and promotes high-quality, safe, patient- and family-centered care while maintaining compliance with professional standards, regulatory requirements, and organizational policies. The Director partners with executive, medical, and operational leaders to develop and implement strategic initiatives, improve clinical and operational performance, advance quality and cost improvement, and support programmatic and facility planning. Using data-based approaches, the Director facilitates innovation, performance improvement, and organizational change, and provides leadership for assigned clinical and programmatic areas. The position mentors and coaches leaders and staff, develops nursing administrative policies, coordinates professional nursing functions, supports teamwork, resolves clinical and operational problems with stakeholders, participates in strategic planning and policy formulation, and represents nursing on committees and in hospital-wide and community activities. The role also directs financial, workforce, capacity, and operational resource planning and fosters a customer-centered culture for patients, families, staff, providers, and partners.

Requirements

Bachelor of Science in Nursing (BSN).
Master of Science in Nursing (MSN), or a master's degree in another relevant field if holding a BSN.
Registered Nurse license in Washington State or a multistate Nurse Licensure Compact (NLC) license.
Five years of management experience in an ambulatory care environment.
Current Healthcare Provider BLS certification from the American Heart Association by the start date.
Understanding and knowledge of quality and fiscal management, and commitment to cost-effective healthcare.
Excellent organizational, planning, problem-solving, and interpersonal skills.

Responsibilities

Collaborate with executive leadership and physician partners to establish strategic priorities.
Direct operational activities to align with organizational goals, business objectives, and stakeholder needs.
Ensure effective service delivery, regulatory compliance, and achievement of quality, safety, service, and performance objectives.
Provide administrative, clinical, and operational leadership for assigned departments and services.
Create and lead the vision and direction for designated patient care departments and services, including planning, implementation, and evaluation of programs.
Select, develop, mentor, and evaluate nursing leaders and staff.
Lead workforce planning and management while fostering accountability, engagement, collaboration, and professional growth.
Oversee Performance Improvement, Quality Assurance, and High Reliability initiatives using data-driven methods to improve quality, safety, patient outcomes, operational effectiveness, and organizational performance.
Apply performance-improvement concepts and methodologies in day-to-day operations.
Lead organizational change, system redesign, workflow optimization, and operational improvement initiatives.
Direct financial, workforce, capacity, and operational resource planning, including budget performance, capital planning, and utilization management.
Build partnerships with physicians, clinical and operational leaders, and community stakeholders to advance organizational initiatives and strategic priorities.
Promote a customer-centered culture and exceptional experiences while balancing quality, service, access, and cost-effectiveness.
Represent the organization and nursing profession in committees, special projects, community organizations, and regional, state, and professional forums.
Advocate for nursing priorities and initiatives that advance healthcare excellence and organizational objectives.
Mentor and coach staff on hospital and departmental policies, objectives, operating procedures, and leadership.
Develop and implement nursing administrative policies and coordinate professional nursing functions across clinical areas.
Resolve clinical and operational problems with key stakeholders and patient care staff using an interest-based problem-solving approach.
Perform other duties as assigned.