Director of Ambulatory Nursing Services

EvergreenHealth • Kirkland, WA

1d

About The Position

The Director of Ambulatory Nursing Services provides strategic, operational, and clinical leadership for nursing services in hospital-based outpatient clinics operating under the hospital license. The role oversees nursing practice and promotes high-quality, safe, patient- and family-centered care while ensuring compliance with professional standards, regulatory requirements, and organizational policies. The Director partners with executive, medical, and operational leaders to develop and carry out strategic initiatives, improve clinical and operational performance, advance quality and cost improvement, and support program and facility planning.

This leader directs assigned departments and services, develops and evaluates care programs, and mentors nursing leaders and staff. The role supports workforce planning, accountability, engagement, collaboration, and professional growth; oversees performance improvement, quality assurance, and high-reliability initiatives; and leads organizational change, system redesign, workflow optimization, and operational improvement. The Director is also responsible for financial, workforce, capacity, and operational resource planning, including budget performance, capital planning, utilization management, and effective resource use. The position builds partnerships with physicians, clinical and operational leaders, and community stakeholders, and represents the organization and nursing profession in committees, projects, community organizations, and professional forums.

Requirements

• Bachelor of Science in Nursing (BSN).
• Master of Science in Nursing (MSN), or a master's degree in another relevant field if holding a BSN.
• Registered Nurse license in Washington State or a multistate Nurse Licensure Compact (NLC) license.
• Five years of management experience in an ambulatory care environment.
• Current Healthcare Provider BLS certification from the American Heart Association by the start date.
• Knowledge and understanding of quality and fiscal management, and commitment to cost-effective healthcare.
• Excellent organizational, planning, problem-solving, and interpersonal skills.

Responsibilities

• Collaborate with executive leadership and physician partners to establish strategic priorities.
• Direct operational activities to align with organizational goals, business objectives, and stakeholder needs.
• Ensure effective service delivery, regulatory compliance, and achievement of quality, safety, service, and performance objectives.
• Provide administrative, clinical, and operational leadership for assigned departments and services.
• Create and lead the vision and direction for designated patient care departments and services, including planning, implementing, and evaluating programs and services.
• Select, develop, mentor, and evaluate nursing leaders and staff.
• Lead workforce planning and management while fostering accountability, engagement, collaboration, and professional growth.
• Oversee Performance Improvement, Quality Assurance, and High Reliability initiatives using data-driven methods.
• Incorporate performance improvement concepts and methods into day-to-day operations.
• Lead organizational change, system redesign, workflow optimization, and operational improvement initiatives.
• Direct financial, workforce, capacity, and operational resource planning, including fiscal stewardship, budget performance, capital planning, and utilization management.
• Build collaborative partnerships with physicians, clinical and operational leaders, and community stakeholders.
• Promote a customer-centered culture and exceptional experiences for patients, families, staff, providers, and external partners.
• Represent the organization and nursing profession in committees, special projects, community organizations, and regional, state, and professional forums.
• Advocate for nursing priorities and initiatives that advance healthcare excellence and organizational objectives.
• Mentor and coach staff in leadership and the execution of hospital and departmental policies, objectives, and procedures.
• Develop and implement nursing administrative policies and coordinate professional nursing functions across clinical areas.
• Support team building and effective teamwork within departmental and institutional teams.
• Resolve clinical and operational problems with stakeholders and patient care staff using an interest-based problem-solving approach.
• Participate in strategic planning, policy formulation, problem solving, and management of assigned ambulatory areas.
• Represent nursing on committees and act as a liaison with ambulatory and hospital-wide groups.
• Perform other duties as assigned.

Benefits

• Medical, vision, and dental insurance.
• On-demand virtual health care.
• Health Savings Account.
• Flexible Spending Account.
• Life and disability insurance.
• Retirement plans (457(b) and 401(a)) with employer contribution.
• Tuition assistance for undergraduate and graduate degrees.
• Federal Public Service Loan Forgiveness program.
• Paid Time Off/Vacation.
• Extended Illness Bank/Sick Leave.
• Paid holidays.
• Voluntary hospital indemnity insurance.
• Voluntary identity theft protection.
• Voluntary legal insurance.
• Pay in lieu of benefits premium program.
• Free parking.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director