Director of Admissions

Elevation Healthcare, LLC • Jonesboro, GA

1d • Onsite

About The Position

The Director of Admissions manages and facilitates admissions for new residents entering a skilled nursing facility. The role coordinates communication among referral sources, families, and internal departments to provide an efficient, professional, and welcoming experience. It supports clinical and administrative aspects of admissions and promotes resident satisfaction and smooth transitions into care.

The position also supports census development and community relationships, maintains accurate records and admissions data, and ensures compliance with HIPAA and facility policies. The work takes place in a fast-paced, collaborative healthcare facility environment and may involve evening or weekend work for admissions, family meetings, or tours.

Requirements

• High school diploma or equivalent.
• Excellent organizational, communication, and interpersonal skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Compassionate, professional, and attentive approach to resident and family needs.
• Regular and reliable attendance.

Nice To Haves

• Associate or bachelor's degree in healthcare administration, social services, or a related field.
• Previous experience in healthcare admissions, case management, or customer service.
• Knowledge of insurance verification, Medicare/Medicaid processes, and long-term care regulations.
• Current Certified Nursing Assistant certification in good standing, as required by state regulations.

Responsibilities

• Manage and process referrals from hospitals, clinics, case managers, and other referral sources.
• Conduct pre-admission assessments to determine eligibility and placement appropriateness.
• Coordinate admissions, including documentation, insurance verification, and pre-admission paperwork.
• Ensure rooms are prepared and notify internal departments of incoming residents.
• Maintain current knowledge of bed availability and occupancy.
• Serve as a primary contact for prospective residents and their families.
• Conduct facility tours and explain services, care levels, and expectations.
• Help families complete admission documents and understand the intake process.
• Welcome new residents and their families upon arrival.
• Collaborate with interdisciplinary team members to support smooth transitions and continuity of care.
• Maintain communication with hospitals, discharge planners, physicians, and case managers.
• Participate in morning meetings, care plan conferences, and interdisciplinary discussions as appropriate.
• Maintain and distribute marketing materials and admission packets.
• Build and maintain relationships with local hospitals, rehabilitation centers, and referral networks.
• Support census development through follow-ups with prospective residents, families, and referral sources.
• Maintain accurate admission records in compliance with HIPAA and facility policies.
• Enter referral and admission data into tracking systems or EHR platforms.
• Assist with monitoring and reporting admission trends, census data, and referral outcomes.
• Maintain regular and reliable attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED