Director of Admissions

Harmony Pointe Nursing Center•Lakewood, CO

About The Position

The Director of Admissions obtains required information and admits residents efficiently in accordance with current federal, state, and local standards, guidelines, and regulations governing long-term care and assisted living facilities. The role helps ensure residents receive the highest degree of quality care. The position works primarily with residents and families on admissions and also supports facility tours, marketing initiatives, customer satisfaction monitoring, and coordination with facility leadership and departments. This full-time, non-exempt position works throughout the facility. It involves frequent interaction with residents, families, visitors, personnel, and government representatives, and may require work beyond normal duty hours, on weekends, temporarily in other positions, and during emergency call-backs. The role has physical and environmental demands, including moving or lifting at least 25 pounds and potential exposure to infectious waste, illnesses, hazardous chemicals, and other facility hazards.

Requirements

Knowledge of reimbursement regulations, nursing practices and procedures, and laws, regulations, and guidelines pertaining to nursing facility administration.
Knowledge of computer systems, system applications, and other office equipment.
Maintain a valid, unrestricted Colorado driver's license.
Able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.
Must meet the facility's general health requirements, including a mental and physical examination.
Must have adequate sight and hearing, or use prosthetics that enable these senses to function adequately for the position.
Able to push, pull, move, and/or lift at least 25 pounds to a minimum height of 5 feet and carry or move that weight at least 50 feet.

Nice To Haves

Bachelor's degree from an accredited college or university preferred; an Associate's degree with related clinical experience may be considered.
Two years of experience in a healthcare setting preferred.

Responsibilities

Work with residents and families on admissions.
Interview residents, guardians, family members, or responsible parties and obtain required admission information and signatures.
Give facility tours to interested parties, including residents, family members, community referral sources, and guests.
Provide residents with admission information packets, including materials such as resident rights, privacy notices, and admissions contracts.
Collect, assemble, and check admission papers.
Admit residents in accordance with established policies and procedures.
Prepare identification records for residents.
Maintain a current listing of residents and their assigned room numbers.
Track inquiries, denials, rejections, admissions, and related information in appropriate programs.
Abstract information from records as authorized or required for insurance companies.
Review and explain room rates, billing procedures, guest privileges, and resident care procedures to residents and/or guardians.
Maintain a resident waiting list.
Work with the Administrator to identify and develop an Admission Support Team, including the Administrator and department heads.
Assist with implementation of Marketing Plan tactics, including special events focused on community education and establishing the facility as an expert in skilled nursing, specialty programs, and rehabilitation care.
Monitor and evaluate customer satisfaction surveys.
Demonstrate a passion for caring through interactions with co-workers, residents, families, and visitors.
Perform other duties as assigned.
Maintain a valid, unrestricted Colorado driver's license.
Meet the facility's general health requirements, including a mental and physical examination.
Assist in evacuating residents during emergency situations when necessary.