Director of Admissions

Eagle Gate College • Boise, ID

7d • Onsite

About The Position

The Director of Admissions ensures the Admissions team meets campus goals and performance standards. The role oversees staffing levels, lead flow, local marketing initiatives, and high school lead generation, while ensuring compliance with applicable standards and policies. The Director works closely with the Marketing Team, campus management, peer departments, Financial Aid, campus executives, and regional directors to support campus success and a positive student experience.

This position recruits, trains, supervises, motivates, and develops Admissions and support staff. It monitors team performance through call and interview evaluations, professional standards evaluations, and employee performance reviews, and provides coaching and leadership development. The Director tracks progress toward start goals, reviews performance against admissions standards, prepares reports and forecasts, coordinates staffing coverage, and helps ensure the department has the resources needed to meet its goals.

The role also supports prospective students and applicants through the admissions process, plans campus events, and leads regular team meetings. Regular in-person attendance on campus up to five days per week is an essential function, with on-site collaboration involving students, faculty, and staff.

Requirements

• Bachelor’s degree preferred.
• Three to five years of experience as a DOA managing multiple admissions staff members, with a similar program mix and student volume.
• Demonstrated proficiency with enrollment management practices.
• Strong organizational, leadership, development, and implementation skills.
• Ability to multitask and excellent written and verbal communication skills.
• Ability to communicate effectively with individuals from diverse socioeconomic and multicultural backgrounds.
• Respect and ethics.
• High integrity and solid business acumen, including numerical and analytical ability.
• Reliability and a professional, presentable leadership presence in a student-facing department.
• Ability to train and develop subordinates; strong leadership capabilities and a commitment to teamwork.
• Familiarity with CRM and CampusVue; proficiency in MS Office.
• Regular in-person attendance on campus up to five days per week is an essential function.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Recruit, train, manage, supervise, and motivate Admissions and support staff.
• Evaluate each Admissions Representative’s phone calls biweekly and interviews monthly, and conduct quarterly Professional Standards evaluations.
• Conduct annual and semi-annual performance reviews for employees reporting to Admissions.
• Work with peer departments to support campus success, excellent customer service, and a strong student experience.
• Observe interviews and listen to phone calls to provide feedback and coaching.
• Review inbound recorded calls within 72 hours to verify accurate lead entry and proper front-desk call handling.
• Arrange staffing schedules and shifts to provide inbound-lead coverage during operating hours.
• Monitor and respond appropriately to public reviews and mystery shops.
• Track, monitor, and report progress toward start goals; review daily and weekly performance against admissions standards.
• Coach and develop Admissions Representatives with leadership potential for future admissions director roles.
• Work with campus management to ensure adequate resources to meet admissions goals.
• Submit required reports, forecasts, and other documents accurately and on time.
• Work with Financial Aid to hold STITCH/GAP meetings to support customer service and interview-to-start performance.
• Work with campus executives and regional directors to periodically assess whether admissions policies and procedures meet campus goals.
• Plan and conduct campus events such as open houses and orientations.
• Conduct daily standups and weekly team meetings to build team cohesion and review goals, policies, procedures, and best practices.
• Correspond with prospective students, applicants, and others seeking information about admissions standards, and provide guidance throughout the admissions process.
• Provide input on budgets, training meetings, and campus facilities.
• Ensure Admissions staff follow the business professional dress code Monday through Friday.
• Complete other projects and duties as assigned.
• Comply with all policies and standards.
• Maintain regular in-person attendance on campus up to five days per week and collaborate on site with students, faculty, and staff.

Benefits

• Medical, dental, and vision coverage starting the first of the month following 30 days of employment.
• Two weeks of starting vacation per year, increasing based on years of service.
• 12 paid holidays and 2 floating holidays.
• 401(k) with company match.
• Company-paid life insurance at one times annual salary.
• Leadership development and training for career advancement.
• Tuition assistance and forgiveness for the employee and family, up to 100% depending on program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director