Director of Admissions

Wheatridge Manor Care Center•Wheat Ridge, CO

About The Position

The Director of Admissions obtains required information and admits residents efficiently in accordance with current federal, state, and local standards, guidelines, and regulations governing long-term care and assisted living facilities. The position helps ensure that residents receive the highest degree of quality care. It works with residents and families on admissions for approximately 85% of the time, while also supporting marketing, community education, customer satisfaction, and facility admissions processes.

Requirements

Knowledge of reimbursement regulations and nursing practices and procedures, and of laws, regulations, and guidelines pertaining to nursing facility administration.
Marketing experience in a hospital setting.
Knowledge of computer systems, system applications, and other office equipment.
A valid, unrestricted Colorado driver's license.
Ability to relate to and work with ill, disabled, elderly, emotionally upset, and sometimes hostile people.
Must meet the facility's general health requirements, including a mental and physical examination.
Must have sight and hearing, or use prosthetics, sufficient to meet the requirements of the position.
Ability to push, pull, move, and/or lift at least 25 pounds to a height of at least 5 feet and carry or move that weight at least 50 feet.
May need to assist with evacuating residents during emergencies.

Nice To Haves

Bachelor's degree from an accredited college or university preferred; an associate degree with related clinical experience may be considered.
Two years of experience in a healthcare setting preferred.

Responsibilities

Interview residents, guardians, family members, or responsible parties and obtain required admission information and signatures.
Give facility tours to interested parties, including residents, families, community referral sources, and guests.
Provide residents with admission information packets, including resident rights, privacy practices, and admissions contracts.
Collect, assemble, and check admission paperwork.
Admit residents in accordance with established policies and procedures.
Prepare resident identification records and maintain a current listing of residents and assigned room numbers.
Track inquiries, denials, rejections, admissions, and related information in appropriate programs.
Abstract information from records as authorized or required for insurance companies.
Review and explain room rates, billing procedures, guest privileges, and resident care procedures to residents and/or guardians.
Maintain a resident waiting list.
Work with the Administrator to identify and develop an Admission Support Team, including the Administrator and department heads.
Assist with implementation of marketing plan tactics, including community education events and establishing the facility as an expert in skilled nursing, specialty programs, and rehabilitation care.
Monitor and evaluate customer satisfaction surveys.
Demonstrate a passion for caring in interactions with coworkers, residents, families, and visitors.
Perform other duties as assigned.