Director of Administration and Strategy

Dartmouth Health•White River Junction, VT

17h

About The Position

The Director of Administration and Strategy defines, builds, and scales strategic culture initiatives and operational alignment within Dartmouth Health. The role executes initiatives to optimize administrative functions and leverage shared services that support quality, efficiency, and financial sustainability across clinical and administrative operations. The Director partners with senior leadership at Dartmouth Health Home Care (DHHC), reports directly to the CEO, and works with local leaders and Dartmouth Health employees to build a unified, patient-centered culture while maintaining DHHC’s community focus and making use of systemwide resources. The position also oversees administrative management, including facilities and supplies, and seeks operational efficiencies and service consolidation to reduce expenses. The Director works with the CEO on strategic resource deployment and partners with Dartmouth Health teams on communications, marketing, human resources, career development, supply chain, and talent management. The job description notes that duties may be modified and employees may be assigned other related duties to meet organizational needs.

Requirements

Bachelor’s degree.
Experience consulting, influencing, and partnering with leaders to develop and execute strategies that drive organizational growth and sustainability.

Nice To Haves

Experience controlling and coordinating concurrent projects, competing priorities, and critical deadlines.
Experience working with cross-functional teams and facilitating teams to identify and implement solutions to complex problems.
Excellent organizational skills and the ability to manage deadlines, diverse assignments, and high work volumes.
Strong influencing skills with people and teams, and experience operating successfully in a complex organization with multiple stakeholders and competing priorities.

Responsibilities

Define, build, and scale organizational culture initiatives tied to the strategic plan.
Coordinate with system strategy leaders to align strategic planning and execution.
Oversee development of regional administrative hubs, including finance, human resources, and quality, to provide efficient shared services.
Lead management strategies during growth or organizational change while preserving morale.
Assess the financial impact of strategic initiatives and balance growth with sustainability.
Coordinate organizational events and team-building workshops.
Develop and manage peer-to-peer recognition programs and service milestone awards.
Collaborate with leadership on community engagement activities and events.
Work with Marketing & Communications to develop branding, patient engagement, and outreach strategies.
Manage new-hire orientation to help new employees feel welcomed and integrated into the organization’s culture.
Use HR systems and analytics to understand productivity and performance issues and trends, and recommend course corrections during employees’ first three years.
Partner with the Dartmouth Health Communications team to manage internal communications, including culture communications, newsletters, and internal messaging boards.
Manage external marketing practices, including brochures, announcements, and recruitment messaging, in partnership with the Dartmouth Health Talent Acquisition team.
Partner with Human Resources to analyze engagement metrics, identify trends across departments, and present actionable insights.
Gather day-to-day employee feedback, report recurring operational or cultural friction points, and implement action steps to address them.
Partner with the Dartmouth Health Career Development team to develop leadership education for organizational leaders’ continued growth and development.
Train program leaders on engagement best practices and coach them on patient interactions.
Partner with Centers of Excellence to develop and execute strategic talent management initiatives covering workforce planning, talent acquisition, retention, performance management, employee engagement, training and development, and succession planning.
Manage administrative functions, including facilities and supplies.
Seek ways to reduce expenses through operational efficiency and consolidation of services.
Partner with the Dartmouth Health Supply Chain team on negotiations and contract discussions for DHHC.
Work with the CEO to oversee strategic deployment of resources to maximize return on investment.