Director of Administration and Strategy

Dartmouth-Hitchcock Health•Hartford, VT

About The Position

The Director of Administration and Strategy defines, builds, and scales Dartmouth Health Home Care’s strategic culture initiatives and operational alignment within the Dartmouth Health system. The role executes initiatives to optimize administrative functions and leverage shared services that support quality, efficiency, and financial sustainability across clinical and administrative operations. The Director partners with DHHC senior leadership and local leadership teams, reports directly to the CEO, and works with Dartmouth Health employees to build a unified, patient-centered culture while maintaining DHHC’s community focus and using systemwide resources. The position oversees strategic planning and execution in coordination with system strategy leaders, development of regional administrative hubs, employee culture and engagement initiatives, organizational communications and marketing, onboarding, leadership development, talent management, and administrative operations including facilities and supplies. The Director assesses the financial impact of strategic initiatives, seeks operational efficiencies and service consolidation, supports supply-chain negotiations and contract discussions, and works with the CEO on strategic resource deployment. Dartmouth Health Home Care serves more than 70 towns in the Upper Valley and surrounding areas, providing nursing, rehabilitation, hospice, and personal care services. The role is full-time, days.

Requirements

Bachelor’s degree.
Experience consulting, influencing, and partnering with leaders to develop and execute strategies that drive organizational growth and sustainability.

Nice To Haves

Experience controlling and coordinating concurrent projects, competing priorities, and critical deadlines.
Experience working with cross-functional teams and facilitating teams to identify and implement solutions to complex problems.
Excellent organizational skills and ability to handle deadline pressure, diverse assignments, and high work volumes.
Strong influencing skills with people and teams.
Experience operating successfully in a complex organization with multiple stakeholders and competing priorities.

Responsibilities

Define, build, and scale organizational culture initiatives tied to the strategic plan.
Coordinate with system strategy leaders to align strategic planning and execution.
Oversee development of regional administrative hubs, including finance, HR, and quality, to provide efficient shared services.
Lead management strategies during growth or change while preserving morale.
Assess the financial impact of strategic initiatives and balance growth with sustainability.
Coordinate organizational events and team-building workshops.
Develop and manage peer-to-peer recognition programs and service milestone awards.
Collaborate with leadership on community engagement activities and events.
Work with Marketing & Communications to develop branding, patient engagement, and outreach strategies.
Manage new-hire orientation to help employees feel welcomed and integrated into the organization’s culture.
Support productivity and performance efforts by using HR systems and analytics to identify issues and trends and recommend course corrections during employees’ first three years.
Partner with the Dartmouth Health Communications team to manage internal culture communications, newsletters, and messaging boards.
Manage external marketing practices, including brochures, announcements, and recruitment messaging, in partnership with the Dartmouth Health Talent Acquisition team.
Partner with Human Resources to analyze engagement metrics, identify trends across departments, and present actionable insights.
Gather day-to-day employee feedback, report recurring operational or cultural friction points, and implement action steps to address them.
Partner with the Dartmouth Health Career Development team to develop leadership education and support the continued growth of organizational leaders.
Train program leaders on engagement best practices and coach them on patient interactions.
Partner with Centers of Excellence to develop and execute talent-management initiatives in workforce planning, talent acquisition, retention, performance management, employee engagement, training and development, and succession planning.
Manage administrative operations, including facilities and supplies.
Seek expense reductions through operational efficiency and consolidation of services.
Partner with the Dartmouth Health Supply Chain team on negotiations and contract discussions for DHHC.
Work with the CEO to oversee strategic deployment of resources and maximize return on investment.
Perform other related duties as assigned to meet organizational needs.