Director of Accounts - TikTok Shop
About The Position
Darkroom is hiring a Director of Accounts to lead client strategy, performance, and relationships across its TikTok Shop brand portfolio. The role serves as the primary strategic lead and day-to-day contact for clients, overseeing account growth, campaign performance, cross-functional execution, and client satisfaction. The Director will guide TikTok Shop brands toward growth, profitability, and long-term success while identifying opportunities to expand client scope. The position partners with Strategists, Creator Managers, Media teams, and other internal functions to plan and deliver campaigns, monitor GMV and campaign performance, and turn insights into strategic actions. It also involves staying current on TikTok Shop developments and competitive shifts, educating clients, and mentoring and managing a growing team of Account Managers and/or Associates.
Requirements
- 5+ years of experience in account management, client strategy, or brand partnerships.
- 3+ years in a leadership or management position.
- At least 1 year of experience managing TikTok Shop brands.
- Deep understanding of TikTok Shop, social commerce, and creator/influencer dynamics.
- Experience owning client relationships, managing cross-functional teams, and delivering against performance metrics.
- Strong organization, communication, presentation, and problem-solving skills.
- Strategic thinking, a client-first mindset, and a passion for measurable growth.
- Comfort working in a fast-paced, evolving environment with multiple stakeholders.
Nice To Haves
- Experience in social commerce, influencer marketing, or performance marketing.
Responsibilities
- Serve as the strategic lead and day-to-day contact for TikTok Shop clients, aligning goals, performance, and brand positioning.
- Identify upsell opportunities and collaborate with leadership to expand client scope based on business needs and marketplace trends.
- Partner with Strategists, Creator Managers, and Media teams to coordinate campaign launches and optimization.
- Monitor client GMV, campaign KPIs, and affiliate performance; use reporting and insights to inform strategy changes.
- Coordinate internal Strategy, Creative, Creator, and Paid teams to deliver cohesive campaigns.
- Track TikTok Shop innovations, tools, and competitive shifts to inform strategic planning and client education.
- Mentor and manage Account Managers and/or Associates to ensure delivery excellence across client touchpoints.
Benefits
- Unlimited PTO and US holidays.
- Company-sponsored medical, dental, and vision coverage.
- 401(k) program with company match.
- Profit-sharing opportunities.
- Flexible parental leave.
- Professional growth through exposure to interdisciplinary work.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
