Director, Nursing Services-Ambulatory

Alameda Health System•Oakland, CA

About The Position

Under the general direction of the Vice President of Ambulatory Services and the Chief Associated Medical Officer/Medical Director, the Director of Nursing Services provides clinical and administrative direction to nursing staff across the ambulatory primary and specialty care division. The role carries 24-hour, seven-day-a-week responsibility and promotes quality patient care, patient safety, and nursing services through leadership, performance and quality improvement, communication, operations, and business management. The Director oversees day-to-day operations and ambulatory nursing practice across multiple clinics, develops clinical standards and systemwide initiatives, and ensures compliance with applicable regulations and accreditation requirements. The position leads staff recruitment and development, quality improvement, strategic planning, reporting, budgeting, and resource allocation in alignment with the Medical Center’s mission and strategic plans. It also supports a safe clinical environment and serves as a resource to the health system, wellness centers, and community on ambulatory nursing matters.

Requirements

Master’s degree in Nursing, Health or Business Administration, or a related field.
Five years of progressive management experience, including at least two years in an ambulatory or outpatient setting in a nursing leadership or management-level position.
Basic Life Support (BLS) certification issued by the American Heart Association (AHA).
Valid license to practice as a Registered Nurse in the State of California.

Nice To Haves

Lean/Six Sigma certification for a healthcare setting.
Project management certification.

Responsibilities

Direct day-to-day clinic operations and supervise personnel, including staffing, development, performance evaluations, goal setting, and progressive discipline.
Set the scope of nursing practice; establish clinical guidelines, protocols, and policies; and ensure care is delivered at the top of licensure.
Provide clinical oversight of ambulatory nursing staff, including Registered Nurses, Licensed Vocational Nurses, Technicians, and Medical Assistants.
Develop strategies for systemwide standard work and oversee clinical strategic initiatives.
Establish and maintain staff competency standards in partnership with the nursing professional development department.
Collaborate with Nursing Education to develop and implement continuing education for nursing and allied health professionals.
Ensure compliance with state and federal licensing regulations and accreditation programs, and maintain clinical and practice standards.
Lead quality and performance improvement initiatives to assess and improve nursing practice, patient care outcomes, and patient satisfaction.
Establish, evaluate, collaborate on, and revise standards of care in accordance with regulatory and accreditation requirements.
Maintain the confidentiality of patient data and medical records in accordance with applicable laws and policies.
Plan, develop, implement, interpret, and evaluate policies, regulations, and process improvement initiatives consistent with the mission and goals of the wellness centers, in partnership with physicians.
Recruit and hire nursing staff; develop onboarding and training strategies; set performance goals; conduct evaluations; and administer progressive discipline as needed.
Evaluate nursing personnel’s education and training needs and direct ongoing in-service and continuing education programs.
Mentor and support service line managers and nursing leaders.
Participate with senior administrative staff in developing strategic plans and goals for ambulatory care nursing.
Prepare reports and provide outcome metrics and action plans to the Vice President of Ambulatory Services.
Promote a positive image of the health system with regulatory bodies, community organizations, and other institutions.
Serve as a resource for the health system, wellness centers, and community on ambulatory nursing matters.
Direct and coordinate multiple clinics’ activities, goals, objectives, and fiscal budgets in accordance with the Medical Center’s mission and strategic plans.
Participate in developing and administering the department operating budget; manage resource allocation and monitor fiscal performance.
Forecast needs and support cost-effective, evidence-based practice and resource allocation consistent with long-term plans.
Plan for and recommend facility space, clinical equipment, and clinical supply needs while maintaining a safe, clean environment.
Perform other related duties as assigned.