Director Ambulatory Services -PC

WVU Medicine

About The Position

The Director Ambulatory Services manages administrative and operational staff and fosters collaboration between the department or division, clinical site personnel, and contracted hospital partners. The role is responsible for developing, tracking, and executing divisional clinic budgets, and focuses on patient communication, scheduling, access, and clinical and clerical workflows that support patient care and service. The director facilitates process improvement and implementation of long-range plans, short-term goals, and overall strategic plans. The position coordinates day-to-day administrative and clinical operations under department management. It supports staffing and performance management, clinic-space and facility improvements, billing and collection processes, medical staff credentialing, provider enrollment, and economic credentialing. The director also develops and monitors budgets, coordinates projects, reviews operating indicators, and works with department leadership to align departmental plans with clinical and academic enterprise priorities. This is a 40-hour-per-week, exempt position. The work includes travel between multiple office locations and being on call to manage operational issues as they arise.

Requirements

One of the following education and leadership-experience combinations: bachelor's degree in Business, Health Care Administration, or a related field and five years of leadership experience in a healthcare setting; associate's degree in one of those fields and seven years of leadership experience in a healthcare setting; or high school diploma or equivalent and ten years of leadership experience in a healthcare setting.
Excellent written and verbal communication skills.
Demonstrated leadership, organizational, and management skills.
Strong interpersonal skills and ability to work effectively with senior management, providers, clinical and clerical support staff, and external customers while fostering teamwork, delegation, and accountability.
Ability to sit for extended periods and prolonged periods of sitting or standing.
Ability to travel between multiple office locations.
Availability to be on call to manage operational issues as they arise.

Nice To Haves

Master's degree in Business, Healthcare Administration, Nursing, or a related field.
Experience with managed care issues or patient access.
Experience in the operations facet of a large multi-site physician practice plan.

Responsibilities

Coordinate day-to-day administrative and clinical operations under department management.
Communicate and enforce local hospital and WVU Medicine system goals, decisions, and operating guidelines; serve as a departmental liaison for operational and human resources issues as delegated.
Manage clinic spaces, including room utilization, patient safety, capital and equipment improvements, and maintenance.
Analyze issues, develop solutions, and lead initiatives to improve patient satisfaction, access, and communication at assigned clinical sites.
Interview and select qualified department employees unless those duties are delegated to another appropriate manager or supervisor.
Coordinate periodic employee evaluations and annual performance appraisals, and establish goals and performance expectations as assigned.
Monitor clinical and clerical workflows; coach and counsel employees, arrange needed training, and discipline employees up to and including termination as assigned.
Participate with department leadership and internal and external partners in policy development and problem resolution.
Coordinate facilities improvement projects consistent with long-range plans, including building and system replacement, equipment improvements, renovations, and upgrades.
Provide departmental information and policies and procedures related to billing and collections, and ensure billing documentation and processes flow through the department.
Oversee adherence to medical staff credentialing, provider enrollment, and economic credentialing processes.
Develop departmental and clinic budgets, review budget compliance and progress for departmental activities, and explain budget variances to leadership.
Work with the department leadership team to align departmental plans with other clinical and academic components of the clinical enterprise.
Initiate projects and programs in consultation with leadership and coordinate their implementation and completion with appropriate internal and external customers.
Review key operating indicators and assist with the inception, planning, and implementation of new services, product lines, programs, and patient-capacity options.
Identify emerging local issues that may affect the department's mission, goals, or operations and recommend strategies for positive outcomes.