Director Ambulatory Services- Heart and Vascular

Advocate Health•Park Ridge, IL

6d•$63 - $95

About The Position

The Director Ambulatory Services leads ambulatory medical group operations across the north area for Heart and Vascular Operations. The role directs clinical and administrative operations across assigned care locations, translating service-line, divisional, and enterprise priorities into operational plans, performance expectations, and management routines. The director is accountable for operating and labor budgets, operational performance, integration across care settings and specialties, and results in areas such as access, capacity, growth, quality, experience, and financial performance. The director provides direct leadership to managers and supervisors, developing frontline leadership capability and accountability for operational performance, quality, teammate engagement, and patient experience. In partnership with clinician and service-line leadership, the role coordinates operational execution, removes barriers, supports clinician recruitment and engagement, and optimizes coverage, scheduling, and resource allocation across sites. The position leads continuous improvement and workforce oversight, using data, benchmarking, and performance reviews to identify risks and opportunities. It directs staffing and talent processes, supports compliance with organizational policies and applicable laws and regulations, and develops or recommends operating and capital budgets. The role requires frequent local travel among care settings; clinician meetings may take place before or after normal business hours, and the director must be available for development and unplanned team needs. The work takes place in a normal office environment.

Requirements

Bachelor’s degree in healthcare or a related field.
Typically 7 years of experience in operational leadership roles.
Strategic thinking and ability to translate service-line priorities into operational plans and measurable results.
Operational leadership, execution, and performance-improvement skills in complex healthcare environments.
Financial, analytical, and problem-solving acumen, including using data to identify risks, trends, and improvement opportunities.
Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management.
Strong relationship-building and collaboration skills, including effective partnership with clinicians, executives, and cross-functional teams.
Executive presence and strong written and verbal communication skills.
Commitment to diversity, equity, and inclusion and to fostering an engaged, high-performing work environment.

Nice To Haves

Master’s degree.
Clinical certification, licensure, Fellow status, or previous clinical experience.

Responsibilities

Direct clinical and administrative operations across assigned care locations to ensure consistent execution of service-line, divisional, and enterprise priorities.
Establish operational plans, performance expectations, and management routines in partnership with service-line leadership.
Manage adherence to approved operating and labor budgets, monitor performance, identify risks and variances, and direct corrective actions.
Integrate care settings and specialties to improve access, capacity, growth, and operational consistency.
Monitor throughput, quality, experience, and financial metrics, and lead operational responses to trends and location-based initiatives.
Lead managers and supervisors through coaching, development, and performance management.
Set leadership expectations and hold frontline leaders accountable for operational performance, quality, teammate engagement, and patient experience.
Direct recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders.
Ensure compliance with organizational policies, regulatory requirements, and performance standards.
Partner with clinician and service-line leadership to align operations with clinical priorities and care delivery needs.
Remove operational barriers; coordinate stakeholders; and implement workflow, scheduling, and resource decisions that support clinicians and patient care.
Support clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination.
Optimize coverage models, scheduling, and resource allocation across sites with enterprise, divisional, local, and clinician leaders.
Lead continuous improvement in quality, safety, access, efficiency, and patient experience, including root cause analysis, corrective action planning, and follow-through.
Use data, benchmarking, and performance reviews to identify risks, improvement opportunities, and operational priorities.
Direct workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders.
Design and direct assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement.
Ensure understanding of and compliance with the organization’s Code of Ethical Conduct and applicable policies, regulations, and laws.
Develop and/or recommend operating and capital budgets and control expenditures within approved budget objectives.
Select, coach, and develop teams; align objectives with organizational strategy; and manage talent through performance management, succession planning, and development.
Make the role available for team development needs and attend to unplanned team needs; participate in clinician meetings that may occur before or after normal business hours.
Travel frequently to local care settings.

Benefits

Paid Time Off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay, such as shift or on-call pay, based on position.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs.