Director, NA Facilities Service Delivery

Circle K•Tampa, FL

33d•Hybrid

About The Position

The Director, NA Facilities Service Delivery is responsible for leading the NA Facilities Service Center team, overseeing invoice approvals, capex/opex coding, asset onboarding, facilities work order lifecycle, and supplier contract adherence. This role involves strategic work to expand the organization's responsibilities, build new knowledge, and enhance capabilities. The position also leads processes for the Nuvolo Facility Maintenance System, including vendor onboarding, ticket management, and operational training, and acts as a key partner for Nuvolo platform management and new development implementation. Additionally, the role leads the CGI Facilities Work Order dispatch partner, managing performance, process improvements, and KPI tracking, while overseeing Nuvolo and ServiceNow platform support, asset management, work order improvements, and operational enablement. The Director supports regional initiatives, engages with business unit (BU) teams, and performs data analysis to identify root causes, improve efficiency, and reduce costs. A key focus is driving customer-focused KPI tracking and equipment uptime to achieve industry best-in-class status, supporting the development and implementation of preventative maintenance programs, and managing the asset management program leveraging Nuvolo. Collaboration with the NA Facility Reliability Team and BU Facilities team is crucial for tracking and accountability of store equipment, building maintenance suppliers, and internal tech performance. The role also involves improving Facilities Team processes, implementing and managing the store equipment parts management module, partnering with the Project Management team for structured project activities, and collaborating with BUs to identify gaps and document solutions. Ensuring global framework standards and guidelines are followed, analyzing system effectiveness, and providing reporting for improvements are also key responsibilities. The position requires flexibility with working hours and travel, ownership of short to mid-term strategy execution, and involves interactions with executive leadership. Decisions made in this role have a significant impact on the area of accountability and the overall success of the company.

Requirements

Bachelor’s degree in business or related field preferred.
Minimum 10 years of experience, including a minimum of seven years of management responsibility working in FMCG & retail.
Other combinations of experience and education that meet the minimum requirements may be substituted.
Fuel Management experience.
Project Management training or competencies.
Design training or competencies.
Extensive experience in leadership, team building, project management, and training.
Strong skills in collaboration, cooperation, communication, and organization.
Experienced with relevant Microsoft business suite software and other industry programs.
Strong communication skills in English, both verbally and written.
Experience leading R&M customer service and dispatch desks.
Experience managing account portfolios preferred.

Responsibilities

Lead the NA Facilities Service Center team for invoice approvals, capex/opex coding, asset onboarding, facilities work order lifecycle, and supplier contract adherence.
Drive strategic work to bring in other responsibilities into the organization, building new knowledge and capabilities.
Lead Nuvolo Facility Maintenance System processes, vendor onboarding, ticket management, and operational training.
Act as a key partner for Nuvolo platform management and new development implementation.
Lead the CGI Facilities Work Order dispatch partner, managing performance, process improvements, and KPI tracking.
Oversee Nuvolo and ServiceNow platform support, asset management processes, work order improvements, and operational enablement across teams.
Support regional initiatives including procurement transformation, facilities operations, vendor support, training, and system process improvements.
Engage BU teams with Project Tool and ensure ongoing collaborations with finance, fixed assets, procurement, and accounting.
Perform data analysis to identify and drive actions focused on root cause identification, improved efficiency, and reducing costs.
Drive customer-focused KPI tracking and equipment uptime to become industry best in class.
Support development and implement industry-leading preventative maintenance programs designed to improve uptime and extend equipment life cycles while reducing costs.
Support the asset management program leveraging Nuvolo as the base platform management system.
Collaborate with the NA Facility Reliability Team and BU Facilities team to drive store equipment, building maintenance supplier, and internal tech performance KPI tracking management and accountability.
Improve efficiency of Facilities Team processes by evaluating system results, recommending new systems, policies, and procedures; implement revisions.
Ensure store equipment parts management module is implemented and ongoing management ties all parts usage to a work order.
Work closely with BUs for parts inventory management processes.
Partner with the Project Management team for structured project management for assigned project activities with agreed-upon decision gates at appropriate times, secure understanding and buy-in ensuring effective implementation with high success rates.
Collaborate with BUs identifying gaps and learnings, document action items, coordinate solutions, set timing, and communication process with Facility team members until complete.
Ensure global framework standards and guidelines are clear and followed.
Analyze effectiveness and performance of store systems, provide reporting, and offer input for improvements; how to minimize costs and maintain quality/safety standards.
Execute short to mid-term (1-3 years) strategy and operational direction in alignment with Circle K objectives.