Director, Mission Volunteer Engagement

National Multiple Sclerosis Society•Atlanta, GA

15h•Remote

About The Position

The Director, Mission Volunteer Engagement drives strategy execution, performance, and continuous improvement for the National MS Society’s volunteer-led mission delivery efforts nationwide, including the MS Ambassador Program. The role leads regional volunteer engagement managers and an assistant director, overseeing recruitment, training, engagement, and recognition for a national corps of mission volunteers. The Director ensures volunteer roles are impactful, well-supported, and aligned with the Society’s mission priorities. The position amplifies community voice and lived experience through volunteer storytelling, education, and outreach, while building organizational capacity through volunteer-powered programs. Work is primarily remote, with possible in-person meetings, constituent interactions, events, and travel as required—up to approximately 50% of work time. The position is classified as Leader - Leading Others.

Requirements

5–7+ years of experience in volunteer management or mission engagement.
At least 2 years of experience supervising staff or leading a team.
Bachelor’s degree in nonprofit management, public administration, communications, or a related field.
Demonstrated experience building inclusive volunteer strategies and managing volunteer programs at scale.
Strong coaching and leadership skills and a commitment to developing others.
Excellent communication and interpersonal skills, particularly across diverse populations.
Passion for elevating lived experience and community voice in mission work.

Nice To Haves

Master’s degree.
Experience with CRM systems or volunteer management platforms.
Develops talent through coaching, mentoring, and continuous feedback.
Builds inclusive teams where all voices are valued.
Drives results by setting clear goals, removing barriers, and following through on strategic priorities.
Fosters volunteer leadership by equipping volunteers to serve as mission ambassadors and trusted messengers.
Communicates with purpose by connecting day-to-day work with the organization’s broader mission and impact.

Responsibilities

Lead, coach, and develop staff supporting volunteer recruitment, onboarding, training, and recognition across multiple regions.
Build an inclusive, collaborative, innovative, and accountable team culture; provide feedback and coaching; and align staff goals with the national volunteer engagement strategy.
Oversee national implementation of the MS Ambassador Program, including role design, recruitment pipelines, and mission-aligned activities.
Ensure training, tools, and systems support volunteer effectiveness and consistency.
Guide volunteer-led program implementation in collaboration with community program and digital program teams.
Support expansion of volunteer roles in areas such as outreach, advocacy, education, storytelling, and support.
Champion an inclusive, engaging, and impactful volunteer experience, ensuring volunteers are recognized, retained, and empowered.
Embed MS Ambassadors’ voices and lived experiences into program planning and execution.
Use data and feedback to improve volunteer satisfaction and performance, and identify ways to reduce barriers and streamline volunteer intake, training, and engagement.
Identify opportunities and connections through mission volunteer initiatives.
Collaborate with internal partners, including Digital Programs, Marketing & Communications, Risk Management, Development, Healthcare Access, Advocacy, and People & Culture, to align messaging and optimize volunteer visibility and impact.
Coordinate with regional teams to integrate volunteer efforts into broader community programs.
Advocate internally for volunteer engagement and volunteer-powered mission delivery.
Guide planning, tools, workflows, and infrastructure that enable staff and volunteers to perform effectively.
Support budget development and monitor resource allocation for volunteer engagement.
Track and analyze volunteer engagement metrics and performance indicators to drive improvement.
Support risk management and compliance processes related to volunteer engagement.
Promote innovative ways for volunteers to engage with communities and amplify the Society’s reach.