Director, Mission Volunteer Engagement

National Multiple Sclerosis Society•Atlanta, GA

2d•$75,000 - $85,000•Remote

About The Position

The Director, Mission Volunteer Engagement drives the performance, strategic execution, and continuous improvement of volunteer-led mission delivery across the country, including the MS Ambassador Program. The role leads a team of regional volunteer engagement managers and an assistant director, overseeing efforts to recruit, train, engage, and recognize a national corps of mission volunteers. The Director ensures volunteer roles are impactful, well-supported, and aligned with the Society’s mission priorities. The position amplifies community voice and lived experience through volunteer storytelling, education, and outreach, while building organizational capacity through volunteer-powered programs. The role is primarily remote, with in-person meetings, constituent interactions, events, and travel as needed. Travel may account for up to approximately 50% of work time. The position is classified as Leader - Leading Others.

Requirements

5–7+ years of experience in volunteer management or mission engagement.
At least 2 years supervising staff or leading a team.
Bachelor’s degree in nonprofit management, public administration, communications, or a related field.
Demonstrated experience building inclusive volunteer strategies and managing volunteer programs at scale.
Strong coaching and leadership skills, with a commitment to developing others.
Excellent communication and interpersonal skills, especially across diverse populations.
Passion for elevating lived experience and community voice in mission work.

Nice To Haves

Master’s degree.
Experience with CRM systems or volunteer management platforms.
Ability to develop talent through coaching, mentoring, and continuous feedback.
Ability to build inclusive teams and create collaborative environments where all voices are valued.
Ability to set clear goals, remove barriers, and ensure follow-through on strategic priorities.
Ability to foster volunteer leadership by equipping volunteers to serve as mission ambassadors and trusted messengers.
Ability to communicate purposefully and connect day-to-day work with the organization’s broader mission and impact.

Responsibilities

Lead, coach, and develop staff supporting volunteer recruitment, onboarding, training, and recognition across multiple regions.
Build an inclusive, collaborative, innovative, and accountable team culture; provide feedback and coaching for performance and professional growth.
Align staff goals and priorities with the national volunteer engagement strategy.
Oversee national implementation of the MS Ambassador Program, including role design, recruitment pipelines, and mission-aligned activities.
Ensure volunteers have the training, tools, and systems needed to contribute effectively and consistently.
Guide implementation of volunteer-led programs in collaboration with community program and digital program teams.
Support expansion of volunteer roles in areas such as outreach, advocacy, education, storytelling, and support.
Champion an inclusive, engaging, and impactful volunteer experience, and ensure volunteers are recognized, retained, and empowered.
Embed MS Ambassadors’ voices and lived experience in program planning and execution.
Use data and feedback to improve volunteer satisfaction and performance, and identify ways to reduce barriers and streamline volunteer intake, training, and engagement.
Identify opportunities to expand connections through mission volunteer initiatives.
Collaborate with internal partners, including Digital Programs, Marketing & Communications, Risk Management, Development, Healthcare Access, Advocacy, and People & Culture, to align messaging and optimize volunteer visibility and impact.
Coordinate with regional teams to integrate volunteer efforts into broader community programs.
Advocate internally for volunteer engagement and volunteer-powered mission delivery.
Guide planning, tools, workflows, and infrastructure that support staff and volunteers.
Support budget development and monitor resource allocation for volunteer engagement.
Track and analyze volunteer engagement metrics and performance indicators to drive improvement.
Support risk management and compliance processes related to volunteer engagement.
Promote innovation in how volunteers engage with communities and amplify the Society’s reach.

Benefits

Considerable paid time off plan.
Paid holidays.
401(k) retirement savings plan with Society match.
Commuter Benefit Plan.
Medical, dental, and vision benefits.
Flexible spending accounts.
Life insurance.
Disability coverage.
Spring Health membership offering free therapy and professional coaching.
Additional voluntary benefit offerings.
Structured and transparent career development, with defined expectations, development opportunities, and advancement paths.