Director, McDonalds Global Account

Coates Group • Chicago, IL

1d

About The Position

Coates Group is seeking a Director, McDonalds Global Account to build and maintain a single, authoritative product and innovation roadmap for the global McDonald's account. This role provides clear visibility of upcoming technologies, features, and Coates-led initiatives across the business. The role aggregates intelligence from technology, innovation, and market teams to ensure the roadmap reflects both client needs and commercial opportunity. This enables markets to proactively plan adoption, supports go-to-market readiness, and drives product visibility and alignment at a global account level.

Requirements

• Minimum 5–7 years' experience in product management, product operations, technology roadmap management, or a closely related discipline, across a global account or enterprise client context.
• Demonstrated experience aggregating and synthesising inputs from multiple technology, engineering, or innovation workstreams into a consolidated product roadmap or portfolio view.
• Proven ability to work across product, technology, and commercial functions — translating technical roadmap activity into commercially relevant language for account and business development teams.
• Experience representing product or technology interests in governance forums, with a track record of advocating effectively for account or segment priorities within product planning processes.
• Strong background in identifying and assessing new product or technology opportunities, including experience working with client-facing teams to capture and validate demand signals.
• Background in hardware and software technology environments, with an ability to navigate both (highly desirable).
• Familiarity with digital signage, display technologies, content management systems, or QSR technology ecosystems (highly desirable).

Nice To Haves

• Background in hardware and software technology environments, with an ability to navigate both.
• Familiarity with digital signage, display technologies, content management systems, or QSR technology ecosystems.

Responsibilities

• Aggregate inputs from McDonald's Tech, NAM Tech, IM Tech, McDonald's Innovation, Core Hardware, and Core Software to build and maintain a comprehensive, up-to-date McDonald's product roadmap.
• Maintain the roadmap as the single source of truth for all McDonald's-related product workstreams, ensuring accuracy, relevance, and accessibility for internal stakeholders.
• Represent McDonald's as a segment in Product, Technology & Lifecycle Governance (PTLG) forums, advocating for account priorities in product planning processes.
• Identify and explore new product opportunities for the McDonald's account based on market intelligence, client signals, and emerging technology trends.
• Partner with internal teams to assess new opportunities and incorporate validated items into the McDonald's product roadmap with appropriate prioritisation.
• Translate client strategy and product intelligence into actionable inputs that shape Coates innovation direction for the account.
• Work with the Senior Strategy Manager and market account teams to inform business development plans based on GTM timelines and product readiness status.
• Ensure the roadmap proactively supports growth plan objectives, flagging dependencies or readiness risks that could impact commercial or market expansion activities.
• Provide clear, timely product visibility to markets so they can proactively plan adoption, deployment preparation, and client engagement.
• Build and maintain effective working relationships with technology, product, and innovation stakeholders across the business to ensure roadmap inputs are current and comprehensive.
• Communicate roadmap status, changes, and dependencies clearly to the VP, Account Director, and Strategy Manager, ensuring cross-team alignment at all times.

Benefits

• Annual market competitive bonus program
• Thrive Program (suite of flexible work options)
• Dedicated time to prioritize health and wellbeing (virtual Yoga or meditation sessions)
• Global Wellness paid day off
• Give Back Day

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed